The UPS Store

4.5
328 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6864 in Fort Wayne offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
5651 Coventry Lane, Fort Wayne, IN
46804, United States

Hours

Reviews

4.5
328 reviews
5 stars
281
4 stars
12
3 stars
0
2 stars
3
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and efficient, providing excellent customer service even during busy times.

Efficiency

Customers appreciate the quick service and the ability to handle a high volume of customers without long wait times.

Positive Atmosphere

The store is noted for its pleasant environment, with employees who are professional and enjoy their work, contributing to a positive customer experience.

Mixed Experiences

While many reviews are positive, there are some reports of rude staff and issues with service, indicating inconsistency in customer experiences.
  • BE
    Barbara Ellingwood
    4 days ago
    1.0
    Was standing in wrong line when employee said what do you need I explain I needed help packing and he said well get in line it’s over there. Wouldn’t have been so bad if he hadn’t been rude about it. I left I will not tolerate someone being rude. He stocky built with glasses and curly hair. I have been in customer service business for over 25 years and I would never have talked down to a customer the way he did
  • JF
    Janet Fisher
    5 days ago
    5.0
    The staff is typically friendly and efficient but today they deserve extra kudos! When I arrived the line was out the door with people returning multiple boxes of apparent Christmas gifts. The line moved quickly while the staff worked efficiently, calmly and with a friendly customer service attitude! Well done!
  • KO
    KATHLEEN OCONNELL
    Jan 4, 2026
    5.0
    Professional, efficient and effective service. They never lose their cool even when mobbed with Amazon returns and regular business after New Year’s holiday.
  • EE
    Ellen
    Dec 26, 2025
    5.0
    Thank you to Trish for patiently helping with an Amazon return. She deserves a raise! And thank you to Grant at the register for helping with the barcode! Awesome facility!
  • JB
    Jennifer Butler
    Dec 22, 2025
    5.0
    Friendly staff, great service, speedy assistance and very informative. The staff was helpful and very understanding of the 'holiday rush' being imposed on nearly everything. It was nice to be able to understand all of the options available for shipping my item and to know the costs associated with each.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Fort Wayne offer?

The UPS Store #6864 offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, passport/photo ID services, and small business services.