Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8500 E 116th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
203 reviews
5 stars
62
4 stars
4
3 stars
8
2 stars
9
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor service and lack of accountability.
Delivery Issues
Numerous complaints about undelivered mail and packages, with claims of lost items and incorrect deliveries.
Long Wait Times
Customers frequently experienced long wait times, often with only one or two employees working at the counter.
Inconsistent Experiences
While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many expressing frustration.
- CDClay Deichman3 days ago1.0They'll mark you package as undeliverable if they don't want to walk it to your door. Lazy.
- BMBook Man3 days ago1.0Not great experience, Never going back .
- DADonna A6 days ago1.0NEVER EVER sign up for this post office’s Premier Forwarding service. We have to pay for this service weekly (beginning Dec 17, 2025) and 3 weeks later, have yet to receive ANY mail. It’s supposed to come bundled once a week to our temporary address, and we’ve seen nothing. Talking to the supervisor was a waste of time (I was told there was no mail to forward - really? I know that’s not true because I signed up for daily emails re: mail and packages to be delivered and there’s been something every day). It’s just SO FRUSTRATING and unnerving to have no control over this.
- BSBright Sprouts6 days ago1.0If I could leave NO stars I would!! This place is a MESS!! Always blaming downtown mail center!! The issue is yall are just unorganized… the best manager they had LEFT… once I ask for the regional manager like magic my business mailbox has mail…. How do I get INFORMED mail and it doesn’t make it…. EVERYTHING else came but my checks… why inform me if the mail won’t be there….. now I have to wait 10 days….. I would rather drive to Carmel…RIDICULOUS!!!!!!!!!!!!!!!!!!!
- NPNadya PhelpsJan 3, 20261.0I been trying to call my local post office for the past 24 hours and they will not pick up there phone and when I called the last hour before they closed they had a computer talking that rest of the last hour of work they do not answer phones a hour before close and it seems like they don't answer phones when they first open up cause I called MUTIPLE TIMES the first two hours as well, not everybody is able to come in person to them that is ridiculous and inconvenient and rude of them to not answer calls and on top of that they close at early time that is not convenient for people that work and I don't think I should have to burn my gas for there mess up either or have to use pto for situation that was plain ignorance and laziness on delivering my package, The package did not weight enough for them to put in a parcel locker and they were lazy and did not pay attention to the key they gave me cause before I tested the key I could tell it was not going to work before it did not work cause it had no label on it and my package is a prescription package is sensitive and time matter package and I don't like the fact that is not being resolved in a timely manner and IT IS NOT A PRIORITY FOR THERE SCREW UP. Not only I was trying to call them about their screw up on my package but I want them to make a note in the future to never deliver packages in the parcel locker, THEY NEED TO PUT IT IN MY MAILBOX OR LEAVE IT OUTSIDE MY DOOR. Last issue I want to mention is that they don't have their direct number available on the internet to customers for easier access to call as well they have the customer service number labeled for the local post office. I had to call them to get to the local post office and get their number, again rude, inconvenient and just plain lazy horrible customer service you don't want to answer your phones and make it a game for customers to get ahold of you.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 8500 E 116th St?
You can send mail and ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled through the online scheduler, although limited walk-in hours may be available.
How much does it cost to get a passport photo at this Post Office?
The current fee for a passport photo at USPS is $15.
Are PO Boxes available at this location and how can I reserve one?
Yes, PO Boxes are available, and you can search for and reserve one online for secure and quick setup instructions.
What are the hours of operation for this Post Office?
Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 3:00 PM, and closed on Sundays.
Can I access my PO Box after hours at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location; please check with this Post Office for specific times.
What nearby postal services can I visit if I need alternatives or additional services?
Nearby postal services include the Fishers Post Office, US Post Office, and another United States Postal Service location, which may offer passport and visa services.
Are there professional photography services near the Post Office for special shipping or documentation needs?
Yes, TF Packaging and KSD PRO 1 nearby offer event photography and videography services that might assist with professional documentation requirements.
What local dining options are available near the Post Office if I want to grab a meal before or after my visit?
Brixx Wood Fired Pizza is nearby, offering pizza, salads, and restaurant services suitable for a meal before or after your visit to the Post Office.