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Visit your local Post Office™ at 600 Cross Valley Cir to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
I am beyond outraged. The United States Postal Service lost a birthday card I sent to my special-needs cousin — something meant to brighten his day, make him feel loved, and be a highlight of his year — and then an employee, Brandon James at the Diamond Valley USPS office, hung up on me when I called to find out what happened.
This wasn’t a bill. This wasn’t advertising mail. This was a personal, irreplaceable gesture that carried emotional weight. My cousin has limited opportunities for moments of joy like this, and thanks to USPS’s negligence, you’ve robbed him of one.
Your failure is two-fold:
You couldn’t manage to deliver a single envelope on time and intact.
Your employee, Brandon James, decided it was acceptable to hang up on me rather than provide answers or accountability.
This is especially insulting when you consider that USPS, while claiming to be self-funded, has repeatedly leaned on taxpayer dollars to stay afloat. For example:
$8.64 billion in taxpayer funds accepted during COVID-19 (linns.com)
$50 billion in financial relief in 2022, plus a $10 billion loan forgiveness (reuters.com)
More than $120 billion in total Congressional assistance since 2020 (washingtonpost.com)
$3 billion in taxpayer dollars earmarked for electric vehicle purchases (washingtonpost.com)
With this level of public support, there is absolutely no excuse for losing sentimental mail and treating paying customers with contempt.
I demand:
An immediate investigation into the whereabouts of the missing card.
Disciplinary action against Brandon James for hanging up on me and showing blatant disregard for USPS’s customer service standards.
A written apology acknowledging the loss and the unprofessional treatment I received.
If I do not get a satisfactory resolution, I will escalate this to the Postal Regulatory Commission, my congressional representatives, and every consumer advocacy group available. I will also make this story public so people know exactly how USPS — and specifically the Diamond Valley office — treats mail meant for people with disabilities and their families.
Your mishandling of this situation is unacceptable, and I expect immediate action
FD
Fire Demon
Aug 2, 2025
1.0
Not good
DS
Debbie Shipp
Jun 6, 2019
1.0
I have called 4 or 5 times a day everyday NEVER have I gotten through... So so unprofessional I have informed delivery I had a very important letter that was coming on Monday seen the picture of it and it is now Thursday and I still have not received it I've tried to get through to the post office through there 800 number and through their direct number the rays hundred number is over an hour wait to talk to a human being and the direct number to the diamond valley post office rings a recording comes on and says I will dispatch you to the operator it rains and then it hangs up
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 600 Cross Valley Cir?
You can send mail, ship packages, obtain money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State. You should complete and print your application form before applying.
Do I need an appointment to use passport services here?
Most passport services require scheduling an appointment through the online scheduler, although limited walk-in passport hours are available at select locations.
Does this location provide passport photo services?
Yes, passport photo services are available by appointment only, which can be made via the online scheduler.
What are the operating hours for the United States Postal Service at 600 Cross Valley Cir?
The Post Office is open Monday through Friday from 8:00 AM to 4:30 PM, Saturdays from 9:00 AM to 1:30 PM, and closed on Sundays.
Is it possible to rent a PO Box online and access it after hours at this location?
Yes, you can search and reserve PO Boxes online. Most locations provide 24/7 lobby access to PO Boxes, but hours may vary, so check with this local Post Office.
What nearby postal facilities are close to this United States Postal Service location?
Nearby postal facilities include Diamond Valley Post Office and US Post Office, which also offer postal and shipping services in the Evansville area.
Are there any nearby medical or wellness centers near the Post Office?
Yes, Total Care Family Practice and Prosper Therapeutic Wellness are close by, providing health services and massage therapy respectively, which may be convenient to visit before or after your mail errands.
What entertainment or recreational venues are near the USPS location at 600 Cross Valley Cir?
Visitors can enjoy nearby attractions like Walther's Golf & Fun, a miniature golf course and arcade, or Walthers Arcade, an amusement park with arts and entertainment activities.
Where can I find assistance with optical or eye care services near this location?
Nearby optical care providers include Northside Eyecare, James C. Bigham optometrist, and Walman Optical, offering eyewear and optometry services.