United States Postal Service

2.7
100 reviews

About

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Visit your local Post Office™ at 600 Cross Valley Cir to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
600 Cross Valley Cir, Evansville, IN
47710, United States

Hours

Reviews

2.7
100 reviews
5 stars
34
4 stars
6
3 stars
4
2 stars
4
1 star
52
  • DH
    Daniel Harms
    Oct 6, 2025
    5.0
    Quick and easy process
  • HH
    Hanna
    Aug 7, 2025
    1.0
    I am beyond outraged. The United States Postal Service lost a birthday card I sent to my special-needs cousin — something meant to brighten his day, make him feel loved, and be a highlight of his year — and then an employee, Brandon James at the Diamond Valley USPS office, hung up on me when I called to find out what happened. This wasn’t a bill. This wasn’t advertising mail. This was a personal, irreplaceable gesture that carried emotional weight. My cousin has limited opportunities for moments of joy like this, and thanks to USPS’s negligence, you’ve robbed him of one. Your failure is two-fold: You couldn’t manage to deliver a single envelope on time and intact. Your employee, Brandon James, decided it was acceptable to hang up on me rather than provide answers or accountability. This is especially insulting when you consider that USPS, while claiming to be self-funded, has repeatedly leaned on taxpayer dollars to stay afloat. For example: $8.64 billion in taxpayer funds accepted during COVID-19 (linns.com) $50 billion in financial relief in 2022, plus a $10 billion loan forgiveness (reuters.com) More than $120 billion in total Congressional assistance since 2020 (washingtonpost.com) $3 billion in taxpayer dollars earmarked for electric vehicle purchases (washingtonpost.com) With this level of public support, there is absolutely no excuse for losing sentimental mail and treating paying customers with contempt. I demand: An immediate investigation into the whereabouts of the missing card. Disciplinary action against Brandon James for hanging up on me and showing blatant disregard for USPS’s customer service standards. A written apology acknowledging the loss and the unprofessional treatment I received. If I do not get a satisfactory resolution, I will escalate this to the Postal Regulatory Commission, my congressional representatives, and every consumer advocacy group available. I will also make this story public so people know exactly how USPS — and specifically the Diamond Valley office — treats mail meant for people with disabilities and their families. Your mishandling of this situation is unacceptable, and I expect immediate action
  • FD
    Fire Demon
    Aug 2, 2025
    1.0
    Not good
  • DS
    Debbie Shipp
    Jun 6, 2019
    1.0
    I have called 4 or 5 times a day everyday NEVER have I gotten through... So so unprofessional I have informed delivery I had a very important letter that was coming on Monday seen the picture of it and it is now Thursday and I still have not received it I've tried to get through to the post office through there 800 number and through their direct number the rays hundred number is over an hour wait to talk to a human being and the direct number to the diamond valley post office rings a recording comes on and says I will dispatch you to the operator it rains and then it hangs up

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.