The UPS Store

Reviews

• HD

  Hailey Dickey

  Jan 4, 2026
  5.0
  They where amazing got through the line so fast they where also super nice
• CH

  cynthia heisler

  Dec 3, 2025
  1.0
  I have no idea how much these delivery drivers get paid, but I think it should be nothing if they can't even be bothered to bring your package to the door! I heard him out there, so I was standing in my door waiting for him to bring my $650 phone to my door, being as though it is 30° outside! But now, he dropped it in my yard and left it there! I am disabled, so I couldn't go out there and get it myself.. it was left closer to my driveway than my porch or my door, so literally anyone walking by could grab it! I called customer service, good luck getting a live person.. once you do get a live person, they don't speak english.. then when you tell them they need to send someone to bring it to the door, they say it will be at least 22 hours until that could happen, and then when you request to speak with a supervisor, you get put on hold for another hour! UPS does not care about the customer AT ALL! My husband had to leave work early to come and get this phone out of the yard, I bet you're not going to reimburse him for that! Terrible service, never recommend!
• MS

  Mandy Steinback

  Nov 23, 2020
  1.0
  I normally ship with usps but decided to give UPS a try thinking that my items would be even safer being shipped through them. The item I was shipping was a handmade and painted 2D wire sculpture. When I arrived at the store I found two high school kids working so I consulted them about my shipping options, asking directly if I needed to worry about my item being bent in the bubble wrap envelope. They told me it would not be bent, it would be fine. I was perfectly willing to opt for a more expensive package if it would ensure the item’s safety as this was a meaningful and personal item that can not be easily reproduced and took several hours to make. The item was completely destroyed in shipping, the person received a completely mangled mess of wire which was both heartbreaking and embarrassing for me. When I came back to consult with the manager (I’m assuming this is also the person who elected to schedule two high school kids to run the store without a more knowledgeable adult present) she said I needed official documents to prove the items worth otherwise she could not help me. She offered no apology nor did she seem interested in consulting me further on how I could be compensated as a poor working artist who was laid off in the pandemic who just had their original artwork destroyed. The alternative to this situation would have been a knowledgeable UPS staff member easily upselling me on better packaging that would have resulted in UPS making more money and me being pleased with the service I received. This store seems to be poorly managed.
• TW

  Titus Winders

  Nov 18, 2020
  5.0
  Very friendly service

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