United States Postal Service

3.5
15 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 213 Court St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
213 Court St, Decatur, IN
46733, United States

Hours

Reviews

3.5
15 reviews
5 stars
9
4 stars
0
3 stars
1
2 stars
0
1 star
5
  • TJ
    Tab Jackson
    Jun 12, 2025
    1.0
    This is the worst place to get your passport. The lady deliberately did not help us at all. She took my photo wrong, told me to smile. Knowing that Smiling is Not Allowed! Then she told my husband to Not Smile. She did not help us fill out the paperwork because we had questions. She took the paperwork looked it over and stamped it, knowing we had not done it correctly. This caused a delay for us because we had to send in a form for the missing information that she was supposed to catch. She clearly is an unhappy person with a nasty attitude. Please Re-train your employees to do better, be better. I only posted this because as A woman that respects All Gods Creations. I am praying that you find peace and joy along your path. I choose to forgive and move on. Have a beautiful and blessed day in the name of Jesus,Amen. Sincerely, TabbiJ.
  • BF
    britten friar
    May 2, 2024
    1.0
    Very disappointed in the service I have received at this post office location. I have had three interactions with the same clerk, who was discourteous to me every single time. Most recently, I was shipping a birthday present to my sister in another state, which has now turned up missing. It was supposed to be delivered two weeks ago. I filled out a missing mail form online and was contacted by someone at my sister's local post office. He was very friendly and sympathetic, and suggested I visit the Decatur location to get some more help as it appeared on his end that the package had not left Decatur. When I went into the Decatur post office, the clerk was once again incredibly rude and kept insisting I leave and fill out a claim online. She was unhelpful in answering any of my questions and continued to try and get me to leave. While I understand that it is not necessarily the fault of the Decatur post office that my package has gone missing, I am frustrated that this one clerk in particular seems so unwilling to do the job she is paid to do, and furthermore provide the service I have paid for. The post office seems to be taking no accountability for losing a package that I have paid to ship, which is totally unacceptable. I'll try my luck with UPS from now on.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.