The UPS Store

Reviews

• JB

  Joli B

  Oct 2, 2025
  1.0
  I dropped off a package here got a receipt but it wasnt scanned correctly. Weeks go by my buyer is told i never dropped the package off until after they decided to cancel it!!! Then someone in California scans it. Ridiculous they cost my business money. Now almost s month later i asked for the package to come back to me but now they wont give me my refund!!! So livid seems nothing can be done and the error wasnt on my end and cost me money and missing my product.
• LS

  Len Schuler

  Oct 1, 2025
  1.0
  Worst ever service today. There should be a NO STAR FOR BAD REVIEWS. Caitlyn, claiming she's owner and manager was the worst one. I have shipped several times at this location, with other employees being helpful and courteous. I was on vacation here at my daugher's, and today, decided to ship again several clothing and household items in big boxes, too heavy for me to carry inside. My phone number and DL not enough for her since I used my nickname and daughter address as shipper, even when they have my records, phone number, DL, shipping, receiving from different states, depending on where I vacationed. I even showed my personal emails with my nicknames for proof of ID related to my nickname, not enough for her since not my legal name in my DL. OMG, I even suggested to write in my DL name as the shipper, she won't budge, I am not one of those Karen's, but she definitely was acting like one, out of frustration , I asked her if she was profiling me, omg, she said she won't service me and had a very smug smile when I left. I definitely will report her to headquarters and not use this branch. I was enjoying this area for many weeks of vacation, but Caitlyn really put a damper on it.
• TH

  tina higginbotham

  Aug 18, 2025
  5.0
  This store is extremely busy. They do a wonderful job. Keep up the good work.
• CT

  CJ Thompson

  Aug 15, 2025
  5.0
  Katrina was awesome! She handled 3 different task for me quickly and efficiently!
• LL

  L

  Jul 4, 2025
  1.0
  The employees need training in customer service. I was there on 7/3. About 6 people in line and two clerks were there. Only one of the clerks was working a register while the other was scanning packages into a big box. When I finally got to my turn he didn’t even say hello and while I was scrolling through my Amazon to find the correct QR code for each item, the employee was tapping his fingers on the counter, and then started tapping the scanning gun on the counter, as though I was annoying him. Very rude employees.

Frequently Asked Questions About The UPS Store