The UPS Store

3.7
171 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2382 in Columbus offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Clover Center Next To Tropical Smoothie.

Details

  • DeliveryNot available

Location

The UPS Store
3129 25th St, Columbus, IN
47203, United States

Hours

Reviews

3.7
171 reviews
5 stars
107
4 stars
8
3 stars
4
2 stars
7
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, although some reported rude or unhelpful interactions.

Staffing Issues

Numerous reviews highlighted chronic understaffing, leading to long wait times and a sense of urgency lacking among employees.

Service Efficiency

While some customers experienced quick and efficient service, others noted significant delays and poor management of busy times.

Mixed Experiences

Overall, customer experiences varied widely, with some expressing gratitude for exceptional service while others reported dissatisfaction with service quality and management policies.

Facility Conditions

Customers appreciated the cleanliness and convenience of the store, but some mentioned issues with temperature control and equipment malfunctions.
  • AW
    Adam Warner
    4 days ago
    5.0
    There was a line, and I was still out quickly. The people who worked there were friendly and very helpful.
  • GW
    Gil Wetts
    Nov 9, 2025
    5.0
    The local UPS store give great service and has friendly employees!!
  • AJ
    A J
    Nov 3, 2025
    5.0
    Great customer service and most experienced people i've ever dealt with
  • MM
    massage my
    Oct 28, 2025
    5.0
    A few days ago, I went to this store to ship something, but the staff sent it to the wrong address. I drove back to the store to resolve the issue, and the store manager, Jacob, was very patient and meticulous in helping me retrieve the incorrect information and product. This evening, I returned to the UPS store to ship again, and Jacob was very friendly and carefully verified my information. I highly recommend this store.
  • LS
    Lydia Stuart
    Oct 21, 2025
    5.0
    Shanta went above and beyond helping resolve an address issue that was my fault. She was confident that she would get it resolved and she did. Her efforts and resolution brought tears to my eyes. I am grateful for her! Marcus and another young man that were working at the time, were extremely attentive and professional with the customers. Keep up the superb job! I look forward to doing business with this store again in the future.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2382 in Columbus offer?

The UPS Store #2382 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.