Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 275 Medical Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
224 reviews
5 stars
65
4 stars
4
3 stars
7
2 stars
16
1 star
132
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Many customers reported long wait times due to being understaffed, with frequent mentions of only one or two employees working during peak hours.
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are criticized for rudeness and lack of professionalism.
Passport Services
The passport application process received both positive and negative reviews, with some customers appreciating the efficiency while others faced significant delays and poor communication.
Delivery Problems
Numerous complaints were made regarding lost or misdelivered packages, leading to frustration among customers who rely on timely mail services.
Facility Condition
The post office is noted for being clean and well-maintained, but the overall service experience is marred by inefficiencies and staffing challenges.
- KKKatyNov 17, 20251.0This is how this post office delivers packages. Even if they didn't do it themselves, which I'm not sure of at this point. Why would someone put a damaged package with shards of glass coming out of it in someone's mailbox? They didn't even apologize. Horrible customer service.
- JCJohnny CraddockNov 6, 20251.0Our postal carrier is great! However, the desk and office staff at the post office itself is lackluster. Service is slow and effort is... well... just not there. Placed a 30 x day hold--per USPS policy, they deliver the mail after the hold ends. They did NOT. Came to the post office to pick up the mail--the staff says they don't know where it's at but that it will be delivered the next day. One week later, I return to my home to get the mail--it is NOT there, again. Return to the post office, first person at the front desk says "It's not here." I ask for a manager, and then miraculously, he finds the mail. But now he says he can't release it. Manager (Courtney B) says per protocol, she can't release the mail to me but will have it delivered. I asked why protocol was skipped on the two other occasions the mail should've been delivered and she has no credible answers. She moved at a snails pace throughout everything--just no care in the world for her primary focus... which is ensuring SLA's are met for a service our tax dollars subsidize. It is no wonder why USPS burns cash with the middle management representation I saw today. Carrier = great people, great effort Office + Desk Staff (Management) = slow, no effort, just going through the motions to get to the end of their day. Show some care and effort... it'll go a long way.
- GGGeorgeOct 30, 20251.0One window open at 10 am for a city of 100,000 is ridiculous. Such lousy service.
- MMmotog motogOct 23, 20251.0Poor Experience with Passport Application at USPS Carmel. I had a very disappointing experience with my passport application at USPS. I specifically asked whether I needed to attach my original passport when applying for a new one, but the passport agent told me it wasn’t necessary. As a result, they sent my documents without the required materials, and now my passport application is on hold. It seems the staff were not properly informed about the correct process. I would strongly recommend applying or renewing your passport through another location to avoid unnecessary delays and frustration.
- NRNicole RandallOct 15, 20251.0I hate this Post Office. Whenever I don't get my regular mail carrier, the sub refuses to deliver any of my packages that need a signature. I keep getting the message that "No access to delivery location." When I try to call them, no one answers. I am beyond mad.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What are the operating hours of the United States Postal Service at 275 Medical Dr in Carmel?
The Post Office is open Monday through Friday from 8:00 AM to 7:00 PM and on Saturdays from 8:00 AM to 12:00 PM. It is closed on Sundays.
Can I apply for a first-time U.S. passport application at this Post Office location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State. Please complete and print your passport application form before applying.
Is an appointment required to use passport services at this Post Office?
Most Post Offices that offer passport services require an appointment scheduled via the online scheduler. Limited walk-in hours may be available at select locations.
Does this Post Office provide passport photo services?
Yes, this location offers passport photo services, but an appointment must be made using the online scheduler for first-time passport and photo services.
How much does it cost to get a passport photo at this USPS location?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box at the United States Postal Service on Medical Dr, and how do I do it?
Yes, you can apply for a PO Box online or in person. To apply online, visit the USPS PO Box management page. In person, bring two valid forms of ID and your completed application.
Are the PO Boxes at this location accessible after hours?
Most USPS locations provide 24/7 lobby access to PO Boxes, but access hours can vary. Check with this Post Office for specific lobby hours.
What nearby places can I visit before or after using the United States Postal Service at 275 Medical Dr?
You can visit nearby places like Louella's Paperie for screen printing and writing services, or Providence Outdoor for gardening needs. The Indiana Bureau of Motor Vehicles is also nearby for DMV services.
How can nearby health and medical services benefit me when visiting the Post Office at Carmel?
Nearby health services like Sarah N. Olvey, DO, and St Vincent Med Group-Family cater to health needs in the area, making it convenient to combine medical appointments with your Post Office visit.
Are there local businesses close to the USPS location that provide financial or professional services?
Yes, Padgett Business Services Carmel offers financial services, and Pryor CPA Tax and Consulting provides accounting and tax services nearby, which you may find useful when visiting the Post Office.