The UPS Store

3.4
133 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0973 in Carmel offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Village Park Plaza At 146th And North Meridian (Next To Marsh).

Details

  • DeliveryNot available

Location

The UPS Store
1950 E Greyhound Pass, Carmel, IN
46033, United States

Hours

Reviews

3.4
133 reviews
5 stars
72
4 stars
8
3 stars
4
2 stars
5
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about rude behavior and poor service experiences.

Efficiency

Customers appreciated the fast service and quick processing times, although some reported long waits due to understaffing.

Notary Services

There were significant complaints regarding the availability and quality of notary services, with multiple customers experiencing issues with appointments and service.

Store Management

Several reviews highlighted dissatisfaction with management's handling of customer issues and lack of follow-through on commitments.

Pricing Transparency

Customers expressed frustration over unexpected fees for services like printing labels, leading to perceptions of unfair pricing.
  • JM
    Janet Minton
    4 days ago
    5.0
    The UPS store on Greyhound Pass is the best! Everyone here is always extremely kind and quick. They also are always willing to help if needed. Believe me, it’s NOT like that everywhere!!
  • HS
    Hannah Susong
    4 days ago
    5.0
    It was easy to do my Amazon return, the employees were very nice and helped me tape my return package quickly and efficiently
  • CC
    Chris Carpenter
    Dec 30, 2025
    5.0
    Super fast and easy with a preprinted label. Trading in a phone was smooth. Wish all shopping places were this easy!
  • KK
    Kristinafh
    Dec 22, 2025
    5.0
    This is my first time visiting this particular ups store. I love that it is locally owned and operated. I had a bazillion different packages to return for various retailers and they were all shapes and sizes. I interacted with two employees - John who I think is the manager - and someone else (I forgot to look at his name tag). Both were wonderful - pleasant - warm - everything you could hope for in customer service. I didn’t have to stand in line for long but I listened / watch the interactions with the other customers and these few folks at this location are just genuinely nice people.
  • DV
    Dan Ventling
    Dec 5, 2025
    1.0
    First off the employees are always helpful and pleasant. The main issue is that I have a mailbox that I pay for. Since their remodeling effort they have been removed and they place my mail in an envelope. I have to wait in line every time I want to get my mail. This is very inconvenient and not what I paid for. This has been going on now for several months with no end in site. We have not received any notice on when we can expect our mailbox will be reinstalled. Totally disappointed with the management and the mess they have left the store.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Carmel provide?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and more.