The UPS Store

Reviews

• CB

  Cristie Burtz

  Feb 18, 2026
  1.0
  They sell services they do not stand behind. They up sold me a guaranteed delivery. The item did not make it on time and now they are blaming weather. Weather which came in BEFORE I sent my package. If prior weather nullifies the guarantee, I should have never been scammed and upcharge for guarantee. The store manager just blames UPS stating they are different companies. She was rude to me when I came in and will not do anything to help me. This store’s employee upsold me on something that could not be delivered and now I’m out $115 and it’s just my tough luck! I will never use this store again! Here are the facts, I was upsold guaranteed delivery. UPS is claiming bad weather. Yet will not provide me proof of said bad weather. I call the 800 provided to me and it’s a call center in India that says they will transfer me to correct department to dispute this, but instead sends me back to the beginning to wait on hold again. This has happened multiple times and multiple days. My package made it to the sorting facility only 30 mins away from the destination a full 3 hours before the deadline. I wouldn’t even complain if it was delivered late but the same day. Instead it sat at that facility for 24 hours! This is unacceptable! No one from UPS or the UPS store will help me!
• RP

  Ronelle Peterson

  Jan 17, 2026
  5.0
  fast excellent service, helpful employee
• MM

  mary

  Oct 2, 2025
  2.0
  I went to UPS to return two products, and due to an error in handling the labels, the packages were sent to the wrong destinations. When I tried to resolve it, I was told that the people who received the incorrect products are obligated to return them and that I should contact a lawyer. I understand that legally those products don’t belong to them, but it seems completely unfair that I have to bear the costs and complications of a mistake that wasn’t mine. UPS should take responsibility when their staff makes errors and help correct them, either by coordinating the return with the affected locations or reimbursing the money. It’s frustrating that instead of solving the problem, I’m being referred to costly legal measures. Update (October 4th) Thank you for replying, but we actually went to the UPS store, and the person who assisted us simply asked for both return codes (the ones we received when we requested the returns). She scanned them, printed the labels, and then accidentally placed them on the wrong boxes. That’s why each package ended up at the wrong location. The response “get a lawyer” was what we were told at the UPS office when we explained that we wouldn’t be getting a refund because the UPS workers made a mistake by putting the wrong labels on the packages. Their response was, “There’s nothing we can do about it, get a lawyer.” Honestly, we expected them to take responsibility for the mistake they made, not to give us that kind of answer. We have the emails for both returns, the receipt we got at UPS when we dropped off the packages, and also the addresses where each package was delivered (including where each one was actually supposed to go). We’re willing to provide all the necessary information to get this resolved and have each package returned to its correct supplier — because we’re talking about a phone here, not just any item — and all of this happened due to an error that wasn’t our fault. trank you
• TS

  Terry Smith

  Oct 1, 2025
  5.0
  Great service friendly crew
• KF

  Kayla Franklin

  Sep 29, 2025
  5.0
  Store Manager Brittney went above and beyond to work with me to enlarge a map I needed printed. She was very responsive & communicated so well to work through adjusting the map just right for what I was looking for! 5 stars! Will definitely be back for all of my enlarged printing services!

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