The UPS Store

4.1
173 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5361 in Yorkville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
1905 Marketview Dr, Yorkville, IL
60560, United States

Hours

Reviews

4.1
173 reviews
5 stars
126
4 stars
7
3 stars
3
2 stars
2
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Jazmin and Marty for their excellent service.

Mixed Experiences

While most reviews were positive, there were notable complaints about rude customer service from certain staff members, particularly regarding a new manager's behavior.

Pricing Transparency

Several customers expressed frustration over unclear pricing, particularly regarding shipping costs and additional fees for packaging.

Efficiency

Customers frequently highlighted the quick service and efficiency of the staff, even during busy times, making the experience generally hassle-free.
  • LF
    Lupe Flores
    Dec 23, 2025
    1.0
    Very rude customer service. Walked in one day and there was an older gentleman who didn’t care to greet me. Was ignored until a lady helped me. Called about a tracking number I was mistakenly putting into the wrong website and although it was user error on my end, the lady helping over the phone was overall not very pleasant.
  • BP
    Becca Petrie
    Dec 6, 2025
    2.0
    They price bait you by telling you your total of shipping but not of the box and dont tell you the price of the box until after youve paid. 10$ extra for the box. 33$ to ship something less than 2lbs domestically. If you dont want the price to change secretly right before you swipe your card, go somewhere else. They dont tell you the updated price after adding the box, they just tell you the price of shipping. I dont mind paying the 10$, however i feel scummy paying that price when it is not told up front to me.
  • LD
    Leland Dippold
    Dec 3, 2025
    5.0
    Amazing Service. Fast workers. Nice workers. Got the line cut down very quickly when i walked in. The new Self Service machine is very nice. Only takes about 45 seconds to do yourself.
  • RC
    Roxanne Covarrubias
    Oct 29, 2025
    5.0
    Adam was patient and kind with assisting me with printing out a wedding project
  • ND
    Nicole Danzell
    Oct 6, 2025
    5.0
    fast, friendly

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store #5361 in Yorkville?

The UPS Store #5361 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.