United States Postal Service

2.1
222 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2 Plaza Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2 Plaza Dr, Woodridge, IL
60517, United States

Hours

Reviews

2.1
222 reviews
5 stars
47
4 stars
12
3 stars
5
2 stars
8
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Delivery Issues

Many customers reported significant problems with mail delivery, including lost packages, late deliveries, and inconsistent service.

Understaffing

A common complaint was the lack of staff, leading to long wait times and inadequate service during busy hours.

Operational Hours

Customers expressed frustration over inconsistent operational hours, with instances of the post office closing early or staff refusing service before closing time.
  • SM
    Scott Murphy
    3 days ago
    5.0
    Went in to get a piece sent certified. The very nice lady was efficient and very pleasant.
  • JF
    Jena Frisby
    Dec 8, 2025
    1.0
    Closed 4:30pm Monday?! A woman employee in the lobby telling patrons that the counter is closed and can only use the kiosk. Hours are until 630pm. Plus if you look in at the counter, there are three employees standing there. I think next time I will avoid the post office completely or drive to a neighboring town.
  • NN
    N
    Nov 17, 2025
    1.0
    Mail does NOT get delivered to Windsor lakes. I haven’t received mail in MONTHS. African American female clerk refused to check for any held first class lettered mail such as a credit card without a tracking number which doesn’t exist on my end. Straight lazy. They are absolutely supposed to check every single time for held first class mail. Postmaster needs to fix this office. The terrible reviews are warranted.
  • VS
    Valdemaras Sarkanas
    Oct 13, 2025
    1.0
    Retail hours business days till 6:30 pm. 6pm nobody here. No good no good
  • JS
    Jeri Stadnicki
    Sep 28, 2025
    1.0
    Friday I asked my mail carrier not to cut through my memorial garden that holds my late daughter’s ashes. She told me I’d have to move my mailbox and today said she would “step on your dead daughter's ashes” to deliver mail. 💔 I feel disrespected, threatened, and heartbroken. I’ve lived here 50 years and never had this problem before. I did file a police report. #USPS #RespectMemorials #GrievingMother #SeniorCitizen #CustomerService #DoBetter #Compassion #Respect

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.