United States Postal Service

3.0
28 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 301 N Water St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
301 N Water St, Wilmington, IL
60481, United States

Hours

Reviews

3.0
28 reviews
5 stars
12
4 stars
1
3 stars
0
2 stars
4
1 star
11
  • RM
    Rose Minter
    Dec 2, 2025
    1.0
    Very poor customer service. I dropped off a postage paid bubble envelope package in the outside mailbox. There has been no update on tracking and it has been almost a week. The lady who answered the phone told me that packages do not go in the outside mailbox. Never, has it been an issue at any other post office that I have used over the years. She didn't even ask me the tracking # to see what she could find out. I will not use this post office again, even though it is on my way to work.
  • BC
    Britta Carreon
    Sep 26, 2025
    5.0
    Wonderful Customer Service! Always so helpful and friendly!!!!Love going there!
  • KK
    Katz
    Sep 8, 2025
    1.0
    This is now the SECOND time im having to pick up my package from them. Then they gaslight you online and put "by customer request". I DID NOT, NOR HAVE I EVER ASKED FOR YOU TO KEEP A PACKAGE THATS SUPPOSED TO BE DELIVERED!! I am a busy mom who WORKS the hours the post office is even open! Their excuse last time was that they "didnt have enough people to get it delivered" EVEN THOUGH it showed it was out for delivery, and they just bring it right back to their station. WHY??? Deliver the damn package! UGH!!!
  • AO
    Amy O
    Oct 25, 2017
    5.0
    Employees very kind and helpful.
  • AK
    alex koerner
    Feb 28, 2017
    4.0
    Curteous staff

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.