FedEx Office Print & Ship Center

Reviews

• RR

  Roman

  Sep 18, 2025
  1.0
  I came to print some documents and clicked the screen multiple times (around 10), but the system didn’t respond. I tried calling the staff, but she didn’t come. After that, I approached her myself and asked for help — and what I saw was absolutely shocking. The expression on her face was like I had done something wrong to her, as if I was forcing her to work, even though I was simply asking for assistance. I have never seen such indifference and rudeness in my life. On top of that, I was charged three times $5 for my order, and they didn’t even refund the deposit for printing two black-and-white sheets. It felt like their job was just to stand there and do nothing. This is not staff — this is an absolute test of patience for the customer. This was the worst experience of my life. I was completely shocked by the lack of professionalism and unwillingness to help. If this is how your company, FedEx, represents itself, it is truly embarrassing.
• AS

  Anthony Saporiti

  Aug 25, 2025
  2.0
  There is NO customer service here. I stood at the counter for a few minutes and there was no acknowledgment or help from the two employees behind the counter. The guy had made eye contact and went back to what he was doing. After waiting saw the copy machine across the room and figured it out at the kiosk.
• TC

  Tsh. C.

  Nov 2, 2023
  5.0
  I used FedEx for the first time,it was so confused to use the online making new shipping label,so I gave up and brought my big box to the Danada in Wheaton location at the last minute right before they closed to finish it for me, at first one of the girl helped me,but maybe she didn't have enough experience and she was going to charge me with the more expensive price,not the price that I saw on line when I tried to make the label,she asked Nicole to help,so Nicole stepped in to help me. Nicole was really nice,very friendly and very patient. She even helped me to put my FedEx account on my phone so I can easily access next time and able to use my account for the lower charge . Hope FedEx will hire more people like Nicole. Overall, she and other girl there were there helped me to get my package done without rushing me. I always used USPS for shipping packages, now I can see the price difference,I sure will use FedEx from now on, if you have the FedEx account you can save about a little more than $30 different for your package which was my package for close to 49 lbs. Compare to USPS prices. I'm still waiting for it to get there as scheduled about 2-3 days shipping. I hope their prices and service will continue to stay this great price and great service. I told all my friends about it. If you don't have account it probably about the same price as the USPS and USPS is for 2 days shipping. If 2-3 days make no difference to you,then I sure will choose FedEx. Thank you Nicole for your help and the other girl to get it started. Sorry I didn't get the other girl name. It was a relieve to get that huge box shipping on time without hassle,they made it look so easy.
• SB

  Sarah Burkhardt

  Dec 30, 2021
  5.0
  I just want to say, as an experienced customer service employee, I think that this store does well. I have been to numerous different FedEx stores in the area multiple times and the service here seems to be the most personable, peaceful, and professional, I have experienced. If you need to call the FedEx Customer Service number with a package issue (which in my experience has only been from my own mistakes) you do have to work the system to try to get through to a customer service agent but once you press one of the options and give your tracking number, FedEx has a reliable method of ensuring your packages’ delivery and always offers that you receive the necessary notifications. It’s true that the rerouting process is annoying but you will find employees here that will listen and help you with that process, as well as other things relevant to what FedEx has to offer, if needed.
• AT

  Alex Tea

  May 4, 2020
  5.0
  Super friendly and hardworking staff. Even during the strange year of 2020, they always greet you with a smile. Pretty quick service, too.

Frequently Asked Questions About FedEx Office Print & Ship Center