FedEx Office Print & Ship Center

Reviews

• WN

  Will Noorlag

  Nov 7, 2025
  5.0
  Exemplary Performance Review: Stephanie and Tracey (Print Center Team) To the Management Team, I am writing to provide an unreserved, five-star review for team members Stephanie and Tracey of the FedEx Print Center. Their work consistently represents the highest standard of customer service, professionalism, and product quality I have encountered. They are, without question, invaluable assets to your organization and a primary reason I choose FedEx for my critical printing needs. Consistent Excellence and Professionalism First and foremost, the quality of the finished product provided by Stephanie and Tracey is consistently excellent. They process complex jobs efficiently and with meticulous attention to detail, ensuring zero defects every time. Furthermore, their demeanor is always warm, professional, and exceptionally pleasant. Consistency in both quality and attitude is a rare trait, and these two team members embody it daily. Above and Beyond: Critical Business Impact At the very close of the business day, Stephanie and Tracey demonstrated service that went above and beyond the required scope of their roles. I was in an extremely tight spot with a crucial, time-sensitive deliverable. Despite the late hour and the pressure to close, they did not hesitate. They rapidly assessed my urgent need, provided expert solutions, and worked with incredible focus to ensure my job was completed accurately and on time. This single act of exceptional customer service saved me from a significant business challenge and directly reinforced my reliability to my own clients. Their commitment in that moment was not just helpful—it was business-critical. Recommendation for Recognition This level of dedication, especially when combined with their consistent high-quality output and positive interaction, is precisely what builds long-term customer loyalty. Stephanie and Tracey are outstanding ambassadors for the FedEx brand. I strongly recommend that their exemplary performance, consistency, and dedication to customer success be recognized and appropriately rewarded in the form of a merit-based compensation increase or significant bonus. They have earned it.
• WN

  William Noorlag

  Nov 5, 2025
  5.0
  Cori, Amelia and the team are first-rate! I work for a local business that frequently has very large, intricate proposal books printed. They're so helpful, friendly, quick and everything comes out looking fantastic. Whatever FedEx is paying these ladies, it's not enough!
• DS

  D Sbragia

  Feb 5, 2025
  5.0
  Thank you Amelia for the amazing customer service you provided tonight. Wish the location in Hillside was the same way. I am happy, I was able to retrieve my package after getting rerouted 6 times.
• BR

  Brian Ramsey

  Nov 5, 2024
  5.0
  Unlike most FedEx stores I've used (Chgo. Hts.) the staff at this location is light-years ahead of doing a good job & knowing how to help their customers! Been in here several times to complete Reports & copies for my Board Meeting, and everyone all staff have helped me at some point & time. God knows I need it! I wish all of FedEx staff were as customer oriented as the staff at this store. Kudos!!
• GB

  Greg B

  Feb 29, 2020
  5.0
  Fantastic service from the young lady that helped me with my printing project on 2/21/20 around 2:00PM. Her name wasn't on the receipt, but I assume you can find out who deserves the praise. I've come in to this location many times in the past and have always received great Customer Assistance.

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