United States Postal Service

2.9
45 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 611 S 8th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
611 S 8th St, West Dundee, IL
60118, United States

Hours

Reviews

2.9
45 reviews
5 stars
21
4 stars
0
3 stars
0
2 stars
0
1 star
24
  • DC
    Dylan Cleveland
    Oct 4, 2025
    1.0
    Probably the worst post office ever created. I think 1 star is even too much for them.
  • BM
    B McDonald
    Aug 23, 2025
    1.0
    The Spanish girl with the scar on her arm is the rudest person I have ever met,Saturday morning I went in there to send a package home and she told me she couldn't help me unless i had exact change for my pakage,she just looked at me and told me -- if you ever want to do business at this post office this early in the morning I suggest to go to another post office, I walked over to casys and got the exact change for my mail and then gave her the money,she was VERY agavated at me just becuse I wanted to send mail...the lady that came out after me also sead to me---what a rude girl she is -- and I agreed with her,that worker should be happy she has a job at the post office, i would love to work there...but she is taking her job for granted and knows nobody will say a thing to her over her rudeness!! I will NEVER do business in the West Dundee post office again !!!!
  • MM
    Matthew
    Aug 5, 2025
    1.0
    Zero stars would be more appropriate. The staff is beyond rude and inattentive. Worst of all, they justify the horrible customer service and their own poor attitudes by making snide remarks and comments back at customers. Clearly, this is accepted from management here because when I called to complain about my experiences and spoke to Kim, I was the one reprimanded for my tone and language while absolutely no apology was given on behalf of the staff. The audacity!! The recent horrible reviews speak loudest. Save yourself aggravation and go to a different post office. .
  • AH
    Anne Hevrdejs
    Jan 2, 2020
    5.0
    Always very nice, helpful, and efficient when I go in
  • BD
    Brooke Dinari
    Nov 23, 2018
    5.0
    Staff are extremely friendly and helpful. Even when there is an issue, they help take care of it as best they can. Haven’t had a problem in years. I love that I can trust this post office and that the one gentleman knows and asks about my entire family and how they are doing. Always has a smile and a great demeanor You don’t find service quite like that anymore. He’s one of a kind!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.