United States Postal Service

2.1
83 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1130 W Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1130 W Washington St, West Chicago, IL
60185, United States

Hours

Reviews

2.1
83 reviews
5 stars
18
4 stars
6
3 stars
1
2 stars
1
1 star
57
  • SM
    Shoira Mirsaliyeva
    Oct 16, 2025
    5.0
    Raquel is the best employee. All staff is polite and patient. Thank you
  • KO
    Kyle Olson
    Aug 8, 2025
    1.0
    Just the rudest employee's, wish we could fire them. Nothing like calling and being talked to like your 5 and you show up they can't find anything.
  • SS
    Stefanie
    Jun 29, 2025
    4.0
    Went in to get my passport and had a great experience! The staff was friendly, efficient, and walked me through the whole process. I had everything I needed thanks to the helpful instructions ahead of time, and the appointment went smoothly. Super impressed with how organized and quick it all was—thank you!
  • DP
    Donna Pallas
    Jun 23, 2025
    1.0
    I'm getting mail for a person that no longer lives with us. I keep putting down in big black letters: Not At Address or Return to sender and they keep sending it back to me. Very lazy and apparently cannot read. Getting sick of keep sending it back. No my responsibility to pay. Do your job!!!
  • JC
    Jenn Clark
    Feb 6, 2020
    1.0
    Tammy was especially unpleasant when I explained I have a PO Box, and thought something had been misplaced. I’m dyslexic, so I make errors from time to time with repeating numbers. She extra judgement and told to put it in my phone or something, and I have no mail! I will definitely be cancelling my PO Box here, and if you’re thinking about it, just don’t!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.