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United States Postal Service

2.1
(86 reviews)

Business Details

1130 W Washington St, West Chicago, IL
60185, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1130 W Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1130 W Washington St, West Chicago, IL
60185, United States

Hours

Reviews

2.1
86 reviews
5 stars
19
4 stars
6
3 stars
1
2 stars
1
1 star
59
  • AA
    asksimonwhy
    Jan 9, 2026
    5.0
    Strong customer service game in this location.
  • VM
    Victoria Mendez
    Jan 6, 2026
    1.0
    Unfortunately, I’ve always had a negative experience at this USPS location. I’ve been to many and this one has always disappointed me. It had been a couple years since I last stopped in but since it’s closer to me, I gave it another shot. However, I ended up realizing I shouldn’t have. I ended up leaving respectfully, after I was told to buy an entire tape for just my 1 package when I’ve gone to many other locations and have never been asked to buy and entire roll of tape….Maybe this is just the policy at this location? However, what bothered me was the employee’s (black girl) attitude/response and tone. I came in with a positive attitude and thanked her for saying she could help me but after the whole tape situation and being told to purchase an entire tape and her saying, “we don’t give out tape for free” with a sassy tone/look I respectfully told her it was ok and that I would go somewhere else. To that, she said “ok” and could tell she didn’t care. Again, I’m not sure if she just didn’t want to tape the package box for me or maybe it’s their policy? But sometimes it’s the way someone goes about saying things or going about a situation that makes the whole experience good or bad. Hopefully they hire helpful friendly staff next time! I should also mention that while I was in line, I could also overhear another employee (white male), helping a customer with an accent who kept asking questions and had a hard time understanding instructions because English is obviously not his first language and the employee was answering in a very condescending and frustrated tone. That definitely made me a bit uncomfortable, especially because I’m Hispanic and so I could tell the employee just didn’t want to help him or repeat himself again. Safe to say, I definitely won’t be coming back here again. ✌🏽
  • SM
    Shoira Mirsaliyeva
    Oct 16, 2025
    5.0
    Raquel is the best employee. All staff is polite and patient. Thank you
  • JA
    Joseph Anthony Angel
    Dec 1, 2023
    1.0
    NOTE: TO THOSE SENDING POSTER TUBES OR PACKAGES TO THE UK (or anywhere abroad). For years, I routinely sent standard posters/poster tubes to the UK for roughly $23 - $29 dollars. Yesterday, that changed. I now had to pay $69.10. No joke, no exaggeration. When I asked why, I was told that "policies changed recently" and "First class shipping to UK is NO LONGER AVAILABLE". So now, you have to ship those items "priority" - hence the enormous price jump. Either policies changed (obviously for USPS to make more money), or, I was given wrong information. So - if you must ship anything to the UK or overseas - I would look around at other carriers and their prices - perhaps FEDEX, DHL, etc. Unless you want to pay 200-300% more - literally. I have actually followed up with the actual post office and Post Master to make sure this indeed was a policy change, or, if an employee maybe gave me bad information. BE READY.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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