United States Postal Service

2.9
73 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 326 N Genesee St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
326 N Genesee St, Waukegan, IL
60085, United States

Hours

Reviews

2.9
73 reviews
5 stars
29
4 stars
5
3 stars
4
2 stars
2
1 star
33
  • MM
    mamita75
    Nov 13, 2025
    5.0
    Somebody please give Darrell a raise. He went above and beyond to resolve a delivery issue I had with a package. Thank you so much, Darrell!
  • CH
    camellia henry
    Nov 3, 2025
    5.0
    As always courteous customer service!!!
  • AJ
    Andre Johnson
    Jul 28, 2025
    1.0
    This place needs to be closed down!!! Horrible service!!! Always a long line & no urgency.
  • VR
    Vicky Rodriguez
    Jun 13, 2025
    1.0
    Bad service, I receive the worst customer service ever from the people working there specially the Chinese guy who was doing everything very slowly in purpose to make me mad cuz he didn’t want to take the picture of the passport for my baby, he cancell my appointment at first just because he said that was his lunch time but nobody call me to let me know that they close for lunch, I was there exactly on time he make me go back in 1 hour and after that he make me wait for more than 30 minutes for the picture and he never take the picture of the baby, on top of that he ignored me when I ask how much longer we have to wait for that.
  • GM
    GlossY Magnoli
    Jun 10, 2017
    4.0
    I've always had good service here, only thing was one of the ladies gave me incorrect information concerning the P.O Box which resulted in me paying a late fee. Otherwise no issues.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.