United States Postal Service

2.9
74 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 326 N Genesee St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
326 N Genesee St, Waukegan, IL
60085, United States

Hours

Reviews

2.9
74 reviews
5 stars
28
4 stars
5
3 stars
4
2 stars
2
1 star
35
  • AA
    Acaciastrain
    Dec 12, 2025
    1.0
    Once an entire year or more with them, not delivering my mail at all to my address had to open up a special case with USPS headquarters because the manager and employees at this location would never fix the problem for me to receive my mail even while picking up my mail They couldn’t find it. Very unprofessional staff seem entitled for people that work for the public. They should calm down hopefully in the new administration sets local USPS stores like this straight. They seem very corrupt and out of order
  • RK
    Raven Kotobuki
    Dec 10, 2025
    1.0
    Tampered with my customers mail and refused to deliver it to their home And returned the package to an invalid address. The USPS is failing.
  • MM
    mamita75
    Nov 13, 2025
    5.0
    Somebody please give Darrell a raise. He went above and beyond to resolve a delivery issue I had with a package. Thank you so much, Darrell!
  • CH
    camellia henry
    Nov 3, 2025
    5.0
    As always courteous customer service!!!
  • AJ
    Andre Johnson
    Jul 28, 2025
    1.0
    This place needs to be closed down!!! Horrible service!!! Always a long line & no urgency.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.