FedEx Ship Center

Reviews

• MM

  Man M

  5 days ago
  1.0
  Offered no help at all but did it with a friendly smile! Guy at the desk went out of his way to prove he couldn’t help me, didn’t even wait for me to explain what I needed, really, but he was sure he couldn’t help. Unbelievable that this place FILLED with paper and cardboard could not print a shipping label for me, couldn’t type it in manually, didn’t know anything, didn’t have the faintest clue how to help me SHIP my return. At the FedEx SHIP center.
• IP

  Isabel Pasillas

  Feb 6, 2026
  1.0
  It's a shitty package I sent a package and paid for the express shipping (100 dlls) it was never delivered to the person and they returned the package, when I made the claim they didn't return anything!
• CS

  Christopher K Hehmeyer Sr

  Feb 5, 2026
  1.0
  this place is unbelievably bad! Don’t walk away from FedEx in Waukegan… Run! I sent two overnight packages from my account and lost the receipt. The expensive overnight packages have not shown up, they are lost in space. If you have lost your receipt, they can’t look up your account, and the customer service on the phone is even worse …I’m just SOL… The airlines at least tell you where your luggage is…FedEx doesn’t have a clue!!!
• MX

  M X

  Dec 27, 2025
  5.0
  If I have a bad experience with a business, I try to consider the approach staff exercises to resolve the customer issue. Even if a resolution is not always possible. My experience with FedEx, here, has not always been positive. In one instance, I waited about a month for a package. The delay, as explained to me by FedEx staff was because of the newly imposed tariffs. One of the reverberating consequences is a funneling and slowdown of packages needing to clear customs in Tennessee. I stressed to three employees in every exchange, the packages arrived in one day to the U.S after the sender shipped it. A two day expedite was paid and a month does not equate to two days in any circumstance. The experience became negative when I was told, at week three, to call my senator or congressman because it’s not FedEx’s fault. It’s the tariffs. I was truly annoyed and some, at the employee’s response. I was clear in my position with FedEx. I understand tariffs have been placed, because I paid the standard taxes and the tariffs, which are a separate line item on the billing. AND I paid the two day delivery shipping cost to a non government company called FedEx. I don’t need to call my senator or congressman because as you and I know, based on the current experience, they are useless. And I paid you to handle the situation not the limp power senators to deliver on anything. Yes I was angry. Because of the erroneous status responses I was given throughout the month. It all felt like endless lies. Website tracking update didn’t match the status of in person updates. I started to think the package was lost. I am trying to be patient but I believe it is distasteful, in a work ethic sense, to deflect your obligations constantly to ill will sickly government bodies aging faster than the infrastructure they walk the halls of. I was surprised when the same employee, simply reacted calmly to my response and clearly angry tone. And even expressed understanding in my logic as to why I expect FedEx to resolve the matter. In the following days I got a voicemail from one of the three employees. The package was cleared. And I was informed by the same employee when it had arrived on site and ready for pick up. In all, I respect the will of the staff to follow through on unresolved matters. More so when I reflect and consider all three work for a fortune 50 company. It would be erroneous of me to expect and believe any of the staff have a voice to resolve matters beyond company policies and procedures. I presume you deal with upset customers constantly. And you must be exhausted. It is absolutely convenient to pick up your packages here if you don’t have or trust to have delivery left at you door while you are out for the day. And in general everything should be more assimilated now. I believe my experience just seemed to be happening at the point where change keeps happening. And everyone is just having to recalibrate constantly to the changes. For anyone willing to try here, be patient with the persons and yourself. We are all tired and just trying to get it right. Like my experience, neither side was perfect but we were willing to try and meet the other human in the middle. And we did get to resolution eventually.
• JN

  John Nader

  Dec 20, 2025
  1.0
  Website and automated phone system are both terrible. Do you have an issue with your tracking number? Congratulations there's nothing you can do. Comically bad.