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Brand Certified

United States Postal Service

2.4
(98 reviews)

Business Details

675 Lakeview Pkwy, Vernon Hills, IL
60061, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 675 Lakeview Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
675 Lakeview Pkwy, Vernon Hills, IL
60061, United States

Hours

Reviews

2.4
98 reviews
5 stars
31
4 stars
3
3 stars
2
2 stars
5
1 star
57
  • TD
    Teddy Delgado
    Feb 23, 2026
    5.0
    The guys here are super helpful and they do what they can to get you in and out!
  • A
    김재학
    Feb 18, 2026
    1.0
    Super rude
  • ML
    Magdalena Tubek Lacny
    Feb 9, 2026
    5.0
    Today my parents applied for their U.S. passports, and we are extremely satisfied with the experience. The staff was very kind, professional, and helpful. The whole process was quick and smooth. The Vernon Hills USPS truly stands out compared to other locations. I have never experienced unfriendly service or any difficulties there.
  • SS
    Shar S
    Jan 20, 2026
    1.0
    I am submitting a formal complaint regarding my recent experience at your location involving an employee named Jesus Posada. I arrived for a scheduled passport appointment and was treated in a manner that I found extremely unprofessional, intimidating, and disrespectful. Mr. Posada spoke to me in a way that made me feel uncomfortable and humiliated. His behavior escalated to the point that I felt harassed, and I ultimately had to contact the police. A police report was filed. During the incident, Mr. Posada’s manager came out to address the situation. However, Mr. Posada reached over her and loudly stated, “I am canceling her appointment. This is my station.” This conduct was inappropriate and alarming. Unfortunately, the supervisor who was present did not de-escalate the situation and instead made matters worse. She left the area and refused to provide her name to either myself or the responding police officer. I strongly encourage USPS to review the recent Google reviews for this location, as they show that I am not the only customer who has had a hostile and disrespectful encounter with Mr. Posada. This appears to be a pattern of behavior, not an isolated incident. This guys is aggressive and mentally unstable. I am requesting that this matter be formally investigated and addressed. No customer should be treated this way when attending a routine government appointment.
  • TW
    Tony Wang
    Jan 12, 2026
    1.0
    The staff at this postal service is just rude for no reason. I have been there twice and was treated unprofessionally both time by different staff. It was like me being there gives them additional work. I am sure they are happy with all the negative reviews, as less people will come to the location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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