United States Postal Service

1.8
265 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7230 171st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7230 171st St, Tinley Park, IL
60477, United States

Hours

Reviews

1.8
265 reviews
5 stars
41
4 stars
6
3 stars
11
2 stars
12
1 star
195

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and respect.

Service Availability

Customers frequently reported issues with service availability, particularly regarding passport appointments being canceled without notice and long wait times due to understaffing.

Mail Delivery Issues

There were consistent complaints about mail being misdelivered, delayed, or lost, leading to significant dissatisfaction among customers.

Management Concerns

Many reviews pointed to poor management practices, including lack of accountability and inadequate staffing, contributing to the overall negative experience.

Positive Experiences

A few customers did report positive interactions with specific staff members, indicating that there are instances of good service amidst the overall negative feedback.
  • AB
    Average welder Minding my own business
    Nov 15, 2025
    1.0
    It is a shame how rude inconsiderate and unprofessional these office is. Miserable lazy people and a ran down dirty place to work at. Shame it’s in this beautiful village. This post office sucks.
  • NK
    noor khalil
    Oct 20, 2025
    1.0
    All I can say is the attitude here is DISGUSTING.
  • AD
    Aja Dileah
    Sep 20, 2025
    5.0
    Came in today on September 20, 2025 and they opened at 8:23, not 8am as stated. While we waited in the lobby for the employees to open, you could hear people laughing and cackling in the back. After the long wait, I was told that the fingerprinting clerk was not available. There were no signs no warnings that this person was would not be available for the services I needed. Then I was directed to a far away post office and Park Forest.
  • RR
    rich reiter
    Sep 11, 2025
    1.0
    Very rude employees at this branch, I will never go back.
  • MM
    mam M
    Aug 30, 2025
    1.0
    Mail is constantly delayed by 2 to 3 days. Awful! I’ve never dealt with anything like this with a neighborhood postal service before. They will keep thinking it’s ok to allow this and make these mistakes when they have incompetent managers who don’t hold themselves or their employees accountable. I would give 0 stars if it was possible. I’ve never seen anything like this.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.