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United States Postal Service

3.4
(31 reviews)

Business Details

45 E Cross St, Sugar Grove, IL
60554, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 45 E Cross St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
45 E Cross St, Sugar Grove, IL
60554, United States

Hours

Reviews

3.4
31 reviews
5 stars
17
4 stars
1
3 stars
0
2 stars
2
1 star
11
  • KF
    kerry fowler
    Jan 31, 2026
    1.0
    The absolute worst, highly incompetent USPS that I have ever encountered. Filled a mail forward on 1-2-26. Approximately 15 days later called the postmaster to check on it as we received no mail. There was no record that we had filed. We had to file yet another. Now, 1-31-26, we have received one piece of mail. Now we have weeks of mail missing, at tax time no less. On a different note, the lady that runs/delivers mail on this route is long over due for retirement. 2 weeks after our for sale sign went up, she approached us in our garage and wanted to know if we were thew new owners, for sale sign still up, and insisted that we were the new owners yet we talk to her weekly and house hadn't even sold yet. . When we told her we were current owners and had not sold yet she actually argued with us, insisting we were "new people." When I brought this to current supervisors attention, she had nothing to say. Bottom line is our mail has never been delivered properly the entire time we lived in Sugar Grove, was not forwarded appropriately and we are now missing mail. The post office there is run by incompetent and worse yet, uncaring people. For that matter so is the entire town
  • LS
    Lauren Simmons
    Sep 23, 2025
    5.0
    Absolutely fantastic! I went to this location for my first-time passport application and I swear I was out in under 5 minutes; granted I had everything ready. Sharee (forgive me, unsure on the spelling) is an ANGEL! So incredibly sweet, patient, and helpful. She genuinely made my day. Mike was also awesome in facilitating my last-minute appointment. USPS works so hard for us and they very rarely get the credit they deserve for these vital services. Thank you! <3
  • WZ
    Wyatt Zastrow
    Jun 28, 2022
    5.0
    Super helpful every time I've been there.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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