The UPS Store

Reviews

• DM

  David Monarrez

  1 day ago
  1.0
  Nicole had attitude shouldn't work here if you hate people also was not open till 803am window said 8am she was also rude to the Amazon guy
• DD

  Derek Dobyns

  Mar 4, 2026
  5.0
  Nichole. I believe correct spelling. Walked in and could see she had rough day from look in her eyes but was friendly, helpful, and got me in and out. Probably best experience with shipping at ups store I've had. Ya'll be nice to her.
• AS

  Anjeel Shrestha

  Dec 22, 2025
  5.0
  This store has very good service. All the employees are kind and helpful.
• CC

  Claire

  Nov 12, 2025
  1.0
  Was a great experience the first time with very friendly and helpful services. The second time i went in there i was met with a very very rude individual. I waited to be helped and got responded with “you know theres a self service right” in a very rude tone. No i didn't know there was a self service because i had only been in a ups once before and even if i did know then id probably be waiting to speak to a human if i was waiting at the front. She didn't help me at all with processing my returns and got angry when i told her my needs and she ignored them. She seemed very angry and distasteful the ENTIRE time. The whole experience makes me not want to go back. I had great help at the aurora ups so i recommend them over sugar grove.
• AR

  Angela Redenbocker

  Nov 6, 2025
  5.0
  I recently came in, and witnessed two employees being berated by a woman. I just want to say that the professionalism and patience exhibited by both women was amazing. If it had been me, I wouldn’t have been able to keep my cool being spoken to the way they were. It takes a lot to keep a level head when someone is speaking to you like you are beneath them. I was honestly appalled with the way they were being treated. People - do better!! I have ALWAYS received amazing customer service at this store and I give props to the employees for handling the situation with calm, kind, professionalism. I come here often and I have never had any issue.

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