A main retail location in the Springfield, Illinois, Sherwood Plaza is at the intersection of Veterans Parkway and Wabash Ave. With a leading anchor lineup including Marshalls, Burlington, Boot Barn, and Binny’s, the center is across the street from the one million square foot White Oaks Mall. There are over 100,000 people in a five-mile radius and with almost 5,000 businesses in that same radius daytime traffic is always high.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.