United States Postal Service

3.2
69 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2105 E Cook St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2105 E Cook St, Springfield, IL
62703, United States

Hours

Reviews

3.2
69 reviews
5 stars
31
4 stars
6
3 stars
3
2 stars
3
1 star
26
  • FC
    Francis S C
    Dec 27, 2025
    1.0
    I come in and they scan my packages in and then later I get hit with upcharges on my shipping account. Someone needs to investigate this place. One of the packages was a pair of earrings they claim weighed 1 lb!
  • DD
    Dave
    Dec 18, 2025
    4.0
    I've used this branch twice. Friendly employees and clean facility.
  • AD
    Ahmad Ershad Danishjoo
    Oct 26, 2025
    1.0
    This facility needs a new manager because when you have pickup or delivery, you have to stand beside the dock door and usually take 2 hours .and they are not letting you sit on your own truck, neither they have no seat or chair to sit . That is really disgusting and disrespectful. You guys are jealous of all truck drivers .that they make money with a lot of challenges on the road more than you guys. Shame on you guys .
  • RR
    Robert
    Oct 21, 2025
    5.0
    I waited in line to be called, with only a few people ahead of me as it neared closing time. Despite the late hour, Reva remained patient and accommodating with every customer. She was warm and welcoming, never making anyone feel rushed. Throughout the entire process, she kept a pleasant smile and greeted everyone politely. Exceptional customer service!
  • GW
    Garrett Wardell
    Oct 20, 2025
    1.0
    Absolutely a joke of a facility… package gets there (30 minutes from my house mind you) and is immediately shipped to Florida once, then shipped to saint louis after being in Springfield already… then I call to file a complaint and I’m told “unfortunately their is no way to file a complaint against the facility” so I will be reviewing you with all 18 of my google accounts and you will get 1 star every time 👍🏼

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.