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Brand Certified

United States Postal Service

3.0
(147 reviews)

Business Details

4950 Madison St, Skokie, IL
60077, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4950 Madison St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4950 Madison St, Skokie, IL
60077, United States

Hours

Reviews

3.0
147 reviews
5 stars
63
4 stars
9
3 stars
5
2 stars
9
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with the service they received.

Staff Efficiency

While some customers praised the efficiency and friendliness of certain employees, others reported long wait times and understaffing issues.

Lost Packages

Several customers experienced issues with lost or delayed packages, leading to frustration and complaints about the reliability of the service.

Positive Experiences

Despite the negative feedback, there were also positive comments about specific employees who provided excellent service, indicating that experiences can vary significantly.
  • SB
    Sezim Beishekeeva
    3 days ago
    1.0
    04.02.2026. Time: 12 pm I had a very unpleasant experience at this place. One of the staff members was extremely rude and unprofessional. I do not appreciate being treated this way and hope management addresses this behavior.
  • AF
    Angie Flores
    Feb 14, 2026
    1.0
    Rude postal service woman. I asked questions regarding priority vs ground and she got increasingly snappier. She kept trying to get me to buy a box when I’d already come in with my own. When I asked again for the pricing of a priority label she said she wasn’t sure why she was answering my questions. I maintained a polite manner, and requested my package back. She held on to it offended and I again requested my package and left. She also tried to charge me two times what the rate was at a different location. 😡
  • AM
    A M
    Jan 14, 2026
    1.0
    Long queues, no one cares, laughing joking inside but no help
  • CK
    Char K
    Oct 18, 2025
    2.0
    As much as they tried to hide their attitude they can’t. The only reason I’m here is cause I want to express my true review cause I didn’t want to start something by giving her a bad rating in person. My the darker lady was getting frustrated and rude more and more I asked simple questions I never use mail service. She wasn’t terrible but I’d like to tell you that being nice shouldn’t be a facade if customer service is not your thing go work in the back.
  • JS
    Jojo Su
    Oct 17, 2025
    5.0
    I came this morning to do my passport ,and the lady I don’t know her name (little choppy ) she really nice , friendly…! Thanks!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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