The UPS Store

Reviews

• JR

  Josie R

  Feb 24, 2026
  1.0
  This stores customer service is extremely poor. They will nickel & dime you & talk to you like your 5 years old. Make sure to have tape in your pockets at all times because they’ll charge you for a sliver to secure a package.
• AS

  Alexis Siegel

  Feb 18, 2026
  5.0
  It was great
• BL

  Brian Lenzie

  Feb 14, 2026
  1.0
  My quote for 1 box at 17 lbs, 27” x 16” x 14” going to Ottawa, ON Canada, $775.xx. That was the cheapest they had to offer. Absolutely insane. Shipped it via USPS for $130.xx
• BK

  Be Kindd

  Oct 30, 2025
  1.0
  This place is a joke they want to charge you a dollar for a little piece of tape. Go to Staples they give better service
• MC

  Michael Colella

  Oct 3, 2025
  1.0
  Came in with a very small box to ship that needed literally a small (few inches) piece of tape to close and they wanted to charge me a dollar. Completely petty and uncalled for. Why not do something so very small as a way of showing you provide good customer service and actually care about your customers... instead of trying to make a dollar off of people and leaving them with a bad experience that they will share with others. It is not about the dollar... it's about how pathetic and petty doing that is to the public. One tiny piece of tape! Wow! Not a smart business practice... especially when your overhead on that is probably less than a penny. I also visit the UPS Store not too far away at 2364 Essington Rd. in Joliet and I see people in front of me CONSTANTLY needing tape on boxes and huge envelopes and EVERY time the employees provide it and NEVER charge the customer. THAT is one example of great customer service. I can't believe places charge for something so miniscule.

Frequently Asked Questions About The UPS Store