The UPS Store

Reviews

• RC

  ROAM Design Co.

  5 days ago
  5.0
  There is nothing this store can do to do better. The staff is ON IT and makes even the crazy of the holiday season returns seem simple. 10/10 recommend! I refuse to go anywhere else. Keep it up everyone!!
• KH

  Keith Huschle

  6 days ago
  5.0
  Great customer service! Visit was quick and effortless. Staff was eager to help and get you right back on your way. Highly recommend this store!
• VA

  Victoria Adams

  Mar 3, 2026
  1.0
  I’ve been to this UPS Location two or three times as a final option to avoid going to the Belleville location. Every time I am in here, they are extremely rude. Today, Jim, owner and operator of the UPS, which is a private franchise, was extremely unprofessional and rude. I had a few of the same items to return that were different sizes. He was grabbing them hastily and was getting them mixed up and began to throw them in the truck bin before they were correlated and tagged correctly. I stopped him and said “wait! wait! no those are not the relating tags” and he told me to lower my voice or leave. My voice was never raise, I do have emotion behind my voice, unlike him, so it could’ve been misconstrued. These items were roughly $200 each, which I had five of them and if they would not have been returned correctly, I could’ve been out $1000. So I grabbed my items, and I am now about to head to the Belleville location. On the way out, a lady said that Jim’s behavior was a common occurrence with her as well. If you are able, I recommend avoiding this location. I gave Jim and his UPS location— that he is the owner and operator of three opportunities since I’ve lived here and he has failed me every time.
• CA

  Crystal A.

  Feb 19, 2026
  1.0
  On 1/18/2026 I trusted this facility to mail a very important application to a local agency which come to find out it never arrived, I went to the UPS store just to get some clarity and Jim the Lead was very rude and wanted to hold no accountability on his end , Telling me im delusional and why am I targeting them as the reason why my application was missing, He was not helpful not understanding and very harsh with his choice of words about were my application could be and what may have happen to it. Very very rude individual. No stars
• JW

  Julia Worley

  Feb 11, 2026
  5.0
  I had a great experience at this UPS location! The workers were incredibly friendly, patient, and genuinely helpful from start to finish. I had to create a shipping label and wasn't sure how to go about that, and they were super helpful and patient with me. They answered all my questions, made the process quick and easy, and went above and beyond to make sure everything was taken care of properly. I truly appreciate the positive attitude and professionalism — it made my whole day easier. Highly recommend this location to anyone who needs reliable and efficient service!

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