The UPS Store

Reviews

• BB

  bridget

  Jun 16, 2025
  5.0
  Always great service
• RY

  Rana Yurtsever

  May 27, 2025
  1.0
  I’ve been using this UPS location for years and have always had great experiences — until today. I came in to return three very large boxes (all identical framed items from Amazon), and due to Amazon’s system, I only received one return label for all three. I’ve learned that this is perfectly fine as long as the boxes are from the same seller. Unfortunately, a new employee told me I couldn’t return the boxes using just one label. I had to lug everything back to my car and spend an hour on the phone with Amazon, only to end up with two labels for three boxes. When I returned, I was told that I’d now need to buy tape to join two of the boxes together — something that could’ve been done in the first place had I been informed. The lack of knowledge and poor attitude from the new staff member was extremely frustrating. I wasted two hours of my time simply because of poor communication. Thankfully, the regular employee who normally helps me arrived later and resolved everything quickly, as he always does. I’m disappointed that a single employee’s lack of training and professionalism caused such a headache.
• BB

  Barrion

  Oct 20, 2022
  1.0
  Very unprofessional and disorganized. Went there twice for pickup within a week and they asked for my address to verify verbally and never check my I.d. Or even ask to view it
• TG

  Tim Gannon

  Aug 31, 2013
  5.0
  Very polite, quick and to the point. I will drive past 2 ups stores to go here.

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