United States Postal Service

1.9
180 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 315 W Romeo Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
315 W Romeo Rd, Romeoville, IL
60446, United States

Hours

Reviews

1.9
180 reviews
5 stars
36
4 stars
5
3 stars
4
2 stars
2
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with many customers reporting rude and unhelpful staff.

Delivery Issues

Customers frequently experienced problems with mail delivery, including lost packages and mail being delivered to incorrect addresses.

Staff Attitude

Many reviews mentioned a negative attitude from employees, with specific individuals being called out for their unprofessional behavior.

Mixed Experiences

While many customers reported negative experiences, a few highlighted positive interactions with specific staff members, indicating inconsistency in service quality.
  • CM
    Chris Major
    Dec 20, 2025
    1.0
    Just received the padded envelope full of small books. That was ripped open and ransacked The books were bundled and groups of 10 and all the bands were cut and the invoice was shoved back in the envelope. Why is somebody going through our mail
  • SB
    Scott Berndt
    Jul 24, 2025
    1.0
    They don't care that they put my prescription Drugs in someone else mailbox and know about it. Medicine that keeps me alive. Staff and all need to go.
  • MH
    Melanie Holmes
    Apr 5, 2024
    5.0
    Wow, lots of bad reviews for this place. Related to ...tape type, affixing labels correctly, and even a couple that harass a specific employee. My experience was great. USPS employees are people. They're human, and if you're rude or argue with them about tape or labels, they're probably going to get a bit stressed. Today's world seems ..mean. Try some kindness. Especially with postal workers, who are public servants, and those on the street have been under attack. These are their coworkers, friends, a sort of family. You hate this place? Don't go. But my experiences have been fine, even great.
  • DS
    David Suyko
    Apr 16, 2022
    1.0
    Lousy post office!!! Continually lie about packages being delivered with tracking. Today I received a package that tracking said was delivered April 6th. Today is April 16th. I have also received empty envelopes and even one that was destroyed and did not even have my address on it and was empty. You would think if they spent the time to research my address, they could have looked for the contents!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.