The UPS Store

4.6
303 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2817 in Rockford offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1/2 Mile West Of I-90 - Between Machine Shed Restaurant & Denny's.

Details

  • DeliveryNot available

Location

The UPS Store
7431 E State St, Rockford, IL
61108, United States

Hours

Reviews

4.6
303 reviews
5 stars
263
4 stars
11
3 stars
6
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Employees, especially Josiah, Shane, and Dom, received high praise for their friendliness, helpfulness, and professionalism.

Efficiency

Customers consistently noted quick and efficient service, making their shipping and return processes easy.

Staff Knowledge

Many reviews highlighted the staff's knowledge and ability to assist with various shipping needs, enhancing the overall customer experience.

Positive Atmosphere

The store is described as having a welcoming and pleasant environment, with staff who are kind and attentive.
  • SD
    Sarah DeBlauw
    4 days ago
    5.0
    Josiah was very helpful! He was kind and respectful. I ordered my husband weights for Christmas and the box arrived completely demolished and with only one weight. I tried returning it to another location but the lady refused it and was so mean to me. She claimed that the box would cause harm to the drivers… even though I totally taped up the box in far better condition than it arrived! Well, Josiah undid all of the frustration the previous lady at another location gave me. I wish I took her name for a negative review of her. Thank you Josiah!!!
  • SN
    Sara Nowak
    Dec 25, 2025
    5.0
    Josiah helped me return a package when I came in. He was very polite and extremely helpful in advising me the best way to do it. Much appreciated !!
  • DM
    Dawn McFalls
    Dec 23, 2025
    5.0
    Josiah has helped me both times that I've shipped with UPS. He has been so kind and helpful. He explains all of my options and his professionalism is on point! I appreciate him!
  • EB
    Erica Buckman
    Dec 23, 2025
    5.0
    Josiah was very through and very Courteous. And very attentive
  • BT
    Brittany Tompkins
    Dec 18, 2025
    5.0
    Josiah was amazing to work with. He was kind, professional and extremely helpful.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2817 in Rockford offer?

The UPS Store #2817 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and computer access.