United States Postal Service

2.8
245 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 14855 S Van Dyke Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14855 S Van Dyke Rd, Plainfield, IL
60544, United States

Hours

Reviews

2.8
245 reviews
5 stars
91
4 stars
12
3 stars
6
2 stars
18
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Efficiency

Many customers expressed frustration with long wait times and slow service, often citing inadequate staffing during busy hours.

Mail Delivery Issues

Numerous complaints about misdelivered mail and lost packages indicate significant reliability issues with mail handling.

Positive Experiences

Despite the negative feedback, several customers reported positive experiences, particularly with specific staff members who provided excellent service.

Facility Conditions

Some reviews noted the cleanliness and organization of the facility, while others pointed out the need for improvements in staffing and service speed.
  • VJ
    Vivian Junita
    Nov 14, 2025
    1.0
    Bad service i ever gotten , Mirza no respect at all and doesn’t help at all
  • JY
    Jennifer Yarbrough
    Nov 12, 2025
    1.0
    Wednesday evening. 15 people in line for over 20 mins. Awful service
  • AM
    Alin MATTI
    Oct 27, 2025
    1.0
    Nasty place to deliver with semi ane 53 foot trailer. Plus you have to unload yourself!!!!!!
  • MG
    Max G
    Oct 22, 2025
    5.0
    Slow but nice service
  • AH
    ashley hernandez
    Oct 13, 2025
    1.0
    Worst post office I have ever been to. The workers are lazy, they walk past you and don’t acknowledge you or say anything to you even if spoken to. They are unorganized, slow, and unprofessional

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.