The UPS Store

4.1
187 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3669 in Plainfield offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Caton Crossing Town Square On Route 59 Near Caton Farm Road.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available

Location

The UPS Store
2314 Route 59, Plainfield, IL
60586, United States

Hours

Reviews

4.1
187 reviews
5 stars
141
4 stars
3
3 stars
5
2 stars
2
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, particularly highlighting individuals like Demetrius and Manish for their excellent service.

Service Quality

While most reviews were positive about the service speed and efficiency, there were notable complaints about poor handling of packages and customer issues.

Management Issues

Several reviews mentioned rude behavior from management and staff, particularly during busy times, leading to negative customer experiences.

Mixed Experiences

Customers reported a mix of experiences, with some expressing long-term satisfaction while others faced significant issues that led them to consider switching to competitors.
  • MD
    michael durand
    Dec 25, 2025
    1.0
    Dropped off package(clothes) on Dec 16th. The clerk said the expected delivery date is Dec 26. I accepted. I paid the $50 postage. I checked the tracking number 2 days later the expected delivery date changed to Dec 30, an additional 4 days. 1 day I can understand. 4 days is completely unreliable. I believed UPS was the reliable carrier. I'll not be using this service paying premium prices for 11 day delivery in the future.
  • SS
    Samantha Steady
    Sep 5, 2025
    1.0
    The manager or man who claimed he was a manager working on 9/5 at 6:00pm was extremely rude and unhelpful I requested his name to report to corporate for not even looking up my address or trying to help me at all. He then proceeded to hang up the phone the minute I asked for his name. Extremely rude and poor customer service would never use this location.
  • LS
    Ladega Saba
    Aug 28, 2025
    5.0
    Te staff are very helpful
  • YY
    Yadis
    Aug 26, 2025
    5.0
    Very good service nice personal
  • MF
    Mehvish Fatima
    Aug 25, 2025
    5.0
    Great and quick service at UPS. Workers are very polite and they get the job done. #3669

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store #3669 in Plainfield?

The UPS Store #3669 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.