Brand Certified
United States Postal Service
2.2(281 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
440 W Colfax St, Palatine, IL
60067, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 440 W Colfax St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
281 reviews
5 stars
65
4 stars
13
3 stars
6
2 stars
13
1 star
184
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Octavia and Chris received praise for their helpfulness, others were reported as rude and unprofessional.
Staff Attitude
Several reviews highlighted a negative attitude from staff, with reports of rudeness and condescension from certain employees.
Efficiency
Customers frequently complained about slow service and long wait times, indicating that the location is often understaffed.
Delivery Issues
Numerous complaints were made regarding lost or delayed packages, with some customers expressing frustration over the handling of their mail.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences, particularly with specific staff members who provided excellent service.
- MMMariah Montalvo5 days ago5.0Octavia handles passport applications and she was amazing! I came to this specific location based on reviews about her. Great customer service, personable, and very friendly. If you are going to apply for a passport, I suggest making an appointment at this location. She will take great care of you. Thank you, Octavia! You can complete your application online and print it out (this is the easier option). Otherwise, you can fill it out in person when you arrive. Be sure to bring a valid ID or driver’s license, along with your birth certificate or a certified copy. They will need to send the birth certificate in with your passport application, but don’t worry, it will be returned to you. Also, bring a credit or debit card to pay the passport and processing fees. If you plan to have your photo taken there, bring some cash as well, just in case they only accept cash for photos. If you come prepared, the process should be quick and painless!
- NSNatasha Schwinn5 days ago5.0This is truly my favorite USPS location nearby and I will always try to choose this one! I send lots of cards and letters with wax seals which means they need to be hand cancelled and that postage is precarious! I’ve had issues with it at other USPS location but at this one, they’ve only ever taken it with stride. There’s a gentleman there (I can’t recall his name) that is always so upbeat and kind. Once he even helped me double check I had the right postage for future cards even thought it was a busy Saturday and it took a little extra calculation. Even right now when I dropped some off with a different employee, she was very open and helpful and immediately told me that the hand cancelling was not an issue. I’ve had other USPS turn me away with these cards even though I’ve scoured their policies online and tried to ensure I do everything correctly. I’m so thankful that the staff here is understanding, kind, and extremely knowledgeable about mailing in unique situations. Thank you so much to the team here, you don’t know how much I appreciate you!
- SPShalini PrabhuFeb 24, 20265.0This 5 star is not for USPS but for Tykeisha at the Colfax location.It took almost a month for USPS to deliver a certified mail to Miami FL.When called the customer service ,the agent said it’s lost.The online tracking was not even updated .I met Tykeisha at this location and she printed me out a product tracking and reporting and assured me that it will get delivered in a day or 2 and finally it got delivered yesterday.Thanks for your help!
- ACAmerican CabFeb 17, 20261.0Very rough and slow customer service. Never gonna use this location again
- KKKatieFeb 3, 20265.0This is the best USPS location I’ve visited. Octavia is wonderful—extremely patient and always goes above and beyond. Everything is handled quickly and correctly. Octavia is the best!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 440 W Colfax St?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and most can also take your passport photo. Please complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices require an appointment for passport services which can be scheduled online. Limited walk-in hours are available at select locations.
What are the operating hours for this USPS branch on weekdays?
This location is open Monday through Friday from 8:30 AM to 5:30 PM.
Is the USPS open on Saturdays and Sundays?
The Post Office is open on Saturdays from 8:30 AM to 2:30 PM and closed on Sundays.
How much does a passport photo cost at this USPS?
The fee for a passport photo is $15 at USPS.
Can I rent a PO Box online and pick it up at this USPS?
Yes, you can search and reserve PO Boxes online and then complete setup in person at your local Post Office.
Can I access my PO Box after regular business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes but hours may vary, so check with this Post Office for specific times.
What nearby places can I visit around this USPS location?
Nearby you will find Maplestone Wealth Advisors, Best Pest Control, U-Haul Storage of Palatine, and several automotive repair shops like Albo Auto Sales and Autorobot Collision Center.
How can nearby transit or parking options benefit visitors to this Post Office?
While specific transit stations aren't listed, nearby automotive services suggest parking and vehicle services are accessible, which helps customers visiting the USPS and local businesses.
Brand Certified Facts from United States Postal Service
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