Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5579 in Palatine offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Dundee Point Center West Of Rand & Dundee Intersection.
Details
- DeliveryNot available
Location
Hours
Reviews
3.6
202 reviews
5 stars
123
4 stars
6
3 stars2
2 stars
4
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Brian and Alex received high praise for their friendliness and professionalism, others, particularly a manager named Jeff, were criticized for rudeness and lack of helpfulness.
Delivery Issues
Multiple customers reported significant delays and issues with package deliveries, including packages being marked as out for delivery but never arriving.
Staff Efficiency
Some reviews highlighted the efficiency and multitasking abilities of staff during busy times, while others noted long wait times and inadequate staffing during peak hours.
Pricing Concerns
Customers expressed dissatisfaction with perceived high prices for services, including shipping and printing, and some felt misled by quotes given over the phone.
Store Hours
Several reviews mentioned that the store often closes before the posted hours, leading to frustration among customers who arrived expecting to be served.
- JRjane roblesDec 8, 20251.0Horrible. My package was set to deliver December 4th. I am still expecting my brand new set of tires (4) yet i keep getting that the package was delayed and will be delivered next day.. this has been happening since the 4th. Not sure if it’s just someone that doesn’t want to carry the tires or what is happening. I would pick up my tired but charging $10 to do so is ridiculous. tried contacting multiple times and no resolution.
- RMRobert MurrayNov 13, 20255.0Great place and service!
- DRdoreen redmanNov 3, 20255.0Brian and Alex are always so extremely cheerful and friendly but most of all extremely professional!!!
- SSsvetlana simkinaOct 31, 20255.0Brian is truly exceptional! He is always kind, professional, and incredibly helpful. Every time I visit this UPS location, he greets customers with genuine warmth and patience. He goes above and beyond to make sure everything is done right, and you can tell he truly cares about people. Everyone I know chooses this location because of Brian’s amazing service and kindness. He makes every experience pleasant and stress free an absolute gem of UPS!
- JBJessica BergmanSep 13, 20255.0Jacob was a super star employee today. Everything happens at once. 6 or 7 customers came in all at once today and he so fluidly took care of everyone efficiently and was impressive with his multitasking skills. Professional, courteous, and kind. Everyone noticed and was grateful for the work he did. One of the ladies asked if he had been doing it a long time and he admitted that he had not. No one would have known! 5 stars!
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Palatine offer?
The UPS Store in Palatine offers shipping, packing, printing, document finishing, mailbox rental, notary, shredding, and faxing services.
Where is The UPS Store #5579 located in Palatine?
It is located at 738 E Dundee Rd, Palatine, IL 60074, in the Dundee Point Center west of the Rand & Dundee intersection.
What are the regular business hours for The UPS Store in Palatine?
Monday through Friday, it is open from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 4:30 PM. The store is closed on Sundays.
Is The UPS Store in Palatine open on major holidays?
The store is closed on November 27, 2025, December 25, 2025, December 31, 2025, January 1, 2026, and January 19, 2026. It operates on regular hours for November 11 and November 28, 2025.
What payment options are accepted at The UPS Store in Palatine?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
What languages are spoken at The UPS Store #5579?
English and Spanish are spoken at this location.
Can I find shipping and printing supplies at The UPS Store in Palatine?
Yes, they offer office products, mailing supplies, moving boxes, stamps, and postage.
Is there a convenient place to repair phones near The UPS Store?
Yes, CPR Cell Phone Repair Palatine and Cell Phone Repair are nearby, offering mobile phone repair and IT services.
Where can I grab a quick meal near The UPS Store in Palatine?
Nearby dining options include Great Wraps, Little Caesars Pizza, Jimmy John’s, Indian Bistro, and Pie Five Pizza Co.
Are there other professional services near The UPS Store that I might find useful?
Yes, nearby you will find Tech Revamp, LLC for IT and computer repair, Matt Trembley - State Farm Insurance Agent for insurance, and Shred Nations for shredding services.