The UPS Store

3.6
202 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5579 in Palatine offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Dundee Point Center West Of Rand & Dundee Intersection.

Details

  • DeliveryNot available

Location

The UPS Store
738 E Dundee Rd, Palatine, IL
60074, United States

Hours

Reviews

3.6
202 reviews
5 stars
123
4 stars
6
3 stars
2
2 stars
4
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Brian and Alex received high praise for their friendliness and professionalism, others, particularly a manager named Jeff, were criticized for rudeness and lack of helpfulness.

Delivery Issues

Multiple customers reported significant delays and issues with package deliveries, including packages being marked as out for delivery but never arriving.

Staff Efficiency

Some reviews highlighted the efficiency and multitasking abilities of staff during busy times, while others noted long wait times and inadequate staffing during peak hours.

Pricing Concerns

Customers expressed dissatisfaction with perceived high prices for services, including shipping and printing, and some felt misled by quotes given over the phone.

Store Hours

Several reviews mentioned that the store often closes before the posted hours, leading to frustration among customers who arrived expecting to be served.
  • JR
    jane robles
    Dec 8, 2025
    1.0
    Horrible. My package was set to deliver December 4th. I am still expecting my brand new set of tires (4) yet i keep getting that the package was delayed and will be delivered next day.. this has been happening since the 4th. Not sure if it’s just someone that doesn’t want to carry the tires or what is happening. I would pick up my tired but charging $10 to do so is ridiculous. tried contacting multiple times and no resolution.
  • RM
    Robert Murray
    Nov 13, 2025
    5.0
    Great place and service!
  • DR
    doreen redman
    Nov 3, 2025
    5.0
    Brian and Alex are always so extremely cheerful and friendly but most of all extremely professional!!!
  • SS
    svetlana simkina
    Oct 31, 2025
    5.0
    Brian is truly exceptional! He is always kind, professional, and incredibly helpful. Every time I visit this UPS location, he greets customers with genuine warmth and patience. He goes above and beyond to make sure everything is done right, and you can tell he truly cares about people. Everyone I know chooses this location because of Brian’s amazing service and kindness. He makes every experience pleasant and stress free an absolute gem of UPS!
  • JB
    Jessica Bergman
    Sep 13, 2025
    5.0
    Jacob was a super star employee today. Everything happens at once. 6 or 7 customers came in all at once today and he so fluidly took care of everyone efficiently and was impressive with his multitasking skills. Professional, courteous, and kind. Everyone noticed and was grateful for the work he did. One of the ladies asked if he had been doing it a long time and he admitted that he had not. No one would have known! 5 stars!

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Palatine offer?

The UPS Store in Palatine offers shipping, packing, printing, document finishing, mailbox rental, notary, shredding, and faxing services.

Where is The UPS Store #5579 located in Palatine?

It is located at 738 E Dundee Rd, Palatine, IL 60074, in the Dundee Point Center west of the Rand & Dundee intersection.