United States Postal Service

1.7
159 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9500 W 144th Pl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9500 W 144th Pl, Orland Park, IL
60462, United States

Hours

Reviews

1.7
159 reviews
5 stars
21
4 stars
5
3 stars
3
2 stars
3
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff described as rude, unhelpful, and indifferent.

Long Wait Times

Many customers reported excessively long wait times and slow service, often exacerbated by a lack of staff.

Missing Mail

Frequent complaints about missing or misdelivered mail and packages were noted, indicating significant operational issues.

Inconsistent Experiences

While many reviews were negative, a few customers reported positive experiences with specific employees, suggesting inconsistency in service quality.
  • VY
    Viktor Yakubiv
    Dec 22, 2025
    1.0
    Terrible service
  • JJ
    Jennifer
    Dec 14, 2025
    4.0
    I see numerous amounts of negative review. I have been here several times and have always had helpful staff to assist me and even quite fascinating exchange between them. I hope others have better experiences going forward.
  • ML
    Michael Diaz de Leon
    Dec 2, 2025
    1.0
    Terrible!! 3 days with no mail
  • BW
    Brian Whittle
    Oct 1, 2025
    1.0
    No employees at front desk. Had to use my air horn app to get someone to come up. Then as the guy is cashing me out he taps the satisfied ranking on the payment screen. Seriously???? Luckily there is a qr code on the receipt. That will be fun
  • CK
    Charles Kimzey
    Sep 27, 2025
    1.0
    The worst experience I've ever had a USPS facility. Two mean lazy female associates bullied me and one of them reached over the work station to rate herself before I was able to key in my satisfaction/unsatisfied. They were 10 times worse than Newman!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.