United States Postal Service

2.7
156 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 901 Lake St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
901 Lake St, Oak Park, IL
60301, United States

Hours

Reviews

2.7
156 reviews
5 stars
53
4 stars
11
3 stars
8
2 stars
7
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some customers report friendly and helpful service, while others describe rude and unprofessional behavior.

Wait Times

Long wait times are a common complaint, with many customers experiencing delays of 30 minutes or more, often due to understaffing.

Package Handling

Numerous reviews mention issues with lost or mishandled packages, leading to frustration and distrust in the service.

Facility Conditions

The building is praised for its beautiful architecture, but there are complaints about the lack of air conditioning and insufficient staffing.

Passport Services

While some customers report efficient passport processing, others have experienced significant delays and poor service.
  • SM
    Simone Morris
    Nov 15, 2025
    5.0
    Interesting old building
  • LR
    Lisa Reynolds
    Nov 3, 2025
    5.0
    always helpful and pleasant staff
  • LM
    Libcel Mercado
    Oct 24, 2025
    3.0
    Passport services are extremely slow, waited over 30 minutes after my appointment to get service. Go go another location for this service. But the woman that eventually helped us, was very nice and helpful.
  • _O
    _ ogisa
    Sep 19, 2025
    5.0
    신고전주의의 자취가 남은 아르데코 스타일의 멋진 건물을 가진 우체국이다. 서비스가 좋지 않은지 평점이 낮다. 건물만 보자면 별 다섯 개 이상을 줄 수 있다.
  • DG
    David Gonzalez
    Jul 13, 2025
    5.0
    Walked in there 10 mins before closing time the lady at the front desk still took me in and helped me step by step. She worked after hours to make sure I got done what needed to be done. Very friendly and professional lady, very patient with me and explained the process to me, will definitely go back to this place if I need services! Thank you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.