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Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Oak Lawn, IL provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
246 reviews
5 stars
134
4 stars
41
3 stars
18
2 stars
11
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others, particularly Ashley, received significant criticism for rudeness and unprofessional behavior.
Staffing Issues
Many reviews highlight a lack of staff, leading to long wait times and inadequate service, especially in the printing department.
Product Availability
Customers generally appreciate the variety and availability of products, noting that the store often has what they need.
Store Condition
Several reviews mention that the store appears unkempt and disorganized, which detracts from the shopping experience.
Management
Management is noted positively in some instances for fostering a good work environment, but there are also complaints about poor management practices and lack of accountability.
- BLBarbara LisNov 16, 20255.0Anytime you have a Tech problems ALWAYS go to Staples at 95th & Cicero in Oak Lawn. BEST service people there are. Recently needed a new printer and got s fantastic deal. Dave was awesome and knowledgable. I never go anywhere else!
- JJJohnny Mitchell (jmitch312)Nov 16, 20251.0Ordered a simple print job last Thursday. It’s not Sunday and it’s still not ready. Said their cutter is down. I haven’t received a call or anything. Said it would be ready by next Tuesday. Don’t waste your time
- DCDeborah CocanigNov 3, 20255.0I have been shopping at this Oak Lawn IL Staples store for over 10+ years, and I have never been disappointed. I worked in schools as well as owned a restaurant. They always have everything I need, as well as things I didn't even know I needed! Their employees are very knowledgeable and helpful. They certainly deserve a lot more than 5 stars!
- AJArnetra JacksonNov 2, 20251.0Horrible customer service. The store is practically empty and I asked to have an item printed. After spending over 10 minutes explaining to the associate the size of the item printed they told me they don't have paper to print. They then tell me they don't have the paper size because their printers behind the counter aren't working only to then tell me they can print but only on gloss paper. I agree to have item printed on gloss paper then they tell me it's a rush fee. At this point it becomes clear they don't want to provide service. I asked for the manager who is extremely rude and request the number for corporate. He refuses to write the nimber down rattling off numbers, then walks off. Another shopper then informs me the associate and manager when over to another aisle and proceed to talk about me. David then makes excuses saying they were discussing the situation!
- PSPatrice ScottOct 21, 20251.0After calling this morning, I was instructed to email my document for an order of approximately 80 black-and-white pages. When I called back around noon, the Print Shop manager, Marsha, claimed she had "25 jobs" in the queue and could not complete my 80-page order, after I already emailed my document. essentially refusing service despite confirming the email earlier. Marsha then instructed me to use the self-serve printer, quoting a price of $0.82 per page. This is an outrageous price for standard black-and-white copies and a blatant attempt to force me into a four-times higher cost option after refusing the in-house order. I requested to speak with the General Manager. Marsha placed me on hold, and no one ever returned to the phone. I remained on hold for a frustrating 43 minutes before finally hanging up. (Please refer to the attached screenshot as proof of the call duration.) This store and its management, specifically Marsha, exhibit an alarming level of unprofessionalism and a severe lack of accountability. I urge all customers to stay away from this location. The combination of price gouging, service refusal, and deliberate evasion of customer complaints is unacceptable. I sincerely hope corporate management investigates this location immediately.
Frequently Asked Questions About Staples
What are the main services offered by Staples in Oak Lawn, IL?
Staples offers printing, shipping, technology, travel, recycling services, direct mail, design services, passport photos, Amazon returns, and Amazon pickups.
What are the store hours for Staples in Oak Lawn?
Staples is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Staples in Oak Lawn provide same-day delivery?
Yes, Staples offers same-day delivery along with in-store pickup, curbside pickup, and standard delivery.
Which payment options are accepted at Staples Oak Lawn?
Staples accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What brands of products does Staples in Oak Lawn carry?
Staples carries brands including Amazon, Avery, BIC, Dell, HP, Logitech, Microsoft, Apple, Canon, Epson, Brother, and more.
What types of products can I buy at Staples in Oak Lawn?
Staples offers a variety of products such as laptops, desktops, printers, office supplies, paper, pens, cleaning supplies, office furniture, and technology accessories.
Does Staples in Oak Lawn provide recycling services?
Yes, Staples offers recycling services including electronics, ink cartridges, and batteries recycling.
Where is Staples located in Oak Lawn, IL?
Staples is located at 9631 S Cicero Ave, Oak Lawn, IL 60453, United States.
Which nearby places can I visit along with Staples at Oak Lawn?
You can visit nearby places like House Of RaimYah Consulting LLC, Foreelo Web Design & SEO Digital Marketing Experts, and GiGi Sunflowers Haircare & Cosmetics.
How can nearby UPS locations help me when visiting Staples Oak Lawn?
Nearby UPS Access Point and The UPS Store Oak Lawn offer convenient shipping and pickup options, complementing Staples' shipping services for your mailing and delivery needs.