United States Postal Service

2.2
72 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2460 Dundee Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2460 Dundee Rd, Northbrook, IL
60062, United States

Hours

Reviews

2.2
72 reviews
5 stars
18
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2
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1 star
46
  • MM
    moto motor
    Sep 9, 2025
    1.0
    I would like to express my deep disappointment with the quality of service I experienced at this post office during my passport application appointment. I had a scheduled appointment from 3:00 pm to 3:15 pm. However, the clerk began the process late and, by 3:10 pm, stated that she would not continue accepting documents. As a result, the application process was abruptly stopped without valid justification. Furthermore, my Application for a U.S. Passport was rendered invalid simply because one field (Item 20 — Emergency Contact) was left incomplete at the time of submission. Instead of allowing me to promptly provide the missing information, the clerk was rude and refused to proceed. Such conduct is unacceptable, particularly toward customers who arrive on time with a scheduled appointment and expect a reasonable level of professionalism and respect. I respectfully request that measures be taken to improve service quality and that appropriate corrective actions be implemented with the staff involved.
  • CC
    CB
    Mar 27, 2025
    5.0
    I understand that people can get a little crazy at the post office, but our experience getting passports was very smooth and seamless! Our family of 4 got it all done in less than an hour and the young lady doing the paperwork and taking the pictures was very nice and helpful. Again everyone's experience will vary and at such a busy place, but can't complain!
  • OS
    Olga Sherman
    Jul 30, 2015
    1.0
    terrible service. In the morning lines are long, and they are not rushing to help at all. Called asked to give parcel to a friend (signature required, but she would have copy of my driver's licence), they refused. Now don't even know how and when I would be able to pick up that parcel.. they work during my working hours. Not helpful at all.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.