United States Postal Service

2.8
5 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 102 E Illinois St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
102 E Illinois St, New Berlin, IL
62670, United States

Hours

Reviews

2.8
5 reviews
5 stars
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0
2 stars
1
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  • BM
    Brian McGarvey
    Dec 15, 2025
    2.0
    The office is open for 2 hours in the morning and 2 hours in the afternoon making it difficult to catch them during operating hours. The clerk acts like she doesnt want her job. The delivery driver can show up anywhere between 11am and 9pm. A package of mine was delivered buy UPS to their facility 3 days ago and mail has been delivered twice but they "dont know where my package is". Its like they jus pick and choose when and where they want to deliver
  • MM
    mwpb
    Dec 15, 2025
    1.0
    Says they try and deliver but clearly never show I have cameras. Also not delivering mail for days when it’s at the post office. Seems like they pick and choose what to deliver when not great for my bills. Also hour are when everyone is at work then closed when people could come by on their lunch break
  • DR
    Dietrich Reardon
    Aug 4, 2025
    1.0
    Mail always runs extremely late into the evening.
  • SC
    seth cain
    May 19, 2024
    5.0
    they are always very nice when I go in to pick up my mail!
  • GR
    Greg Reynolds
    Dec 3, 2019
    5.0
    Always very helpful and nice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.