Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 203 E Hanover St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
3.3
15 reviews
5 stars
8
4 stars0
3 stars
1
2 stars0
1 star
6
- DKDylan KrekeFeb 8, 20251.0Lady up has attitude and is stuck up, could care less about customers. Not coming back.
- AWAndrew WeinmanDec 20, 20215.0Bonnie is always helpful there. She does an amazing job! Any issue I have had she looks into it for me! The new postmaster there is great as well. He is very friendly and is always willing to help! I love going to this post office!
- MRMorgan ReddingSep 28, 20201.0Terrible post office. I dread anytime I have to go in when I have a problem with my mail. The one lady that’s always at the front is beyond rude and snobby and can’t ever help with anything. I’ve had more bad experiences with this post office then good. It’s sad I’m not a hard person to please. I just like good customer service and they don’t have it. I understand people have bad days but the people that work here are always like this no matter what day you go in. It’s like they hate their job and put it out on the customers.I usually always write good reviews. They really need to do better or get a nicer greeter at the front desk that has good customer service skills.
- MGMichele GillJul 29, 20191.0The customer service at this location is absolutely horrible. I’ve gone here several times to drop off wedding invitations, thank you cards, packages, etc. and every time I dread interacting with the lady at the desk. If you get a greeting at all it’s not a very friendly one. The lady looks like she doesn’t even want to be there and seems to have a permanent grimace plastered on her face. She doesn’t try to interact with my child or anything. She takes your package, rings you out, and that’s it. Today, I got a tall older gentleman. I went there to drop a package off and that’s it. I came in at 12:05 (yes I am aware that they have a lunch hour) the door was open and I stood in line behind a couple getting their passports. After waiting in line for 5-10 minutes, the man at the desk looks at me and tells me that they are closed for lunch. I say okay and linger for a moment. He then proceeds to tell me I can leave. Normally I would be understanding but I’m 8 months pregnant, I had one hand on my package, and the other was struggling to hold on to my 2 1/2 old toddler. I am fed up with this post office. The customer service is pathetic and absolutely nonexistent. Drive to another location and save yourself a bad day.
- KDKano DiamondTechJun 12, 20175.0Nice employee's
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location at 203 E Hanover St?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, and buy gift cards among other services.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo, but you need to complete and print your application before applying.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require an appointment via the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours for the United States Postal Service in New Baden, IL?
Monday to Friday, it's open 9:00 AM to 12:00 PM and 1:00 PM to 4:30 PM. On Saturdays, it's open from 9:00 AM to 11:00 AM. It is closed on Sundays.
How can I reserve a PO Box at this USPS branch?
You can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person at the Post Office.
Is it possible to access my PO Box after regular business hours?
Most locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this Post Office for exact lobby hours.
Are there any nearby places where I can get a snack or coffee after visiting the Post Office?
Yes, you can visit The Red Porch Cafe, a coffee shop and sandwich shop nearby, or check out Heavenly Cheesecakes & More for bakery treats.
What nearby health services are available around the Post Office location?
Nearby health services include Clinton Manor Living Center, Professional Therapy Service, Well Adjusted Chiropractic, and HSHS St Joseph's Health Center.
If I'm visiting the USPS, are there any nearby places for personal care or beauty treatments?
Yes, you can visit Bronzed Beauty, La Caze Beauty and Barber Shop, Healing Hands and Soles Massage Therapy, and Nirvana Massage, all nearby personal care and beauty spots.
Does this USPS location offer package shipping and packing supplies?
Yes, as a full-service Shipping and Mailing Service, this Post Office provides shipping services and packaging supplies to meet your mailing needs.