United States Postal Service

2.4
255 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1750 W Ogden Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1750 W Ogden Ave, Naperville, IL
60540, United States

Hours

Reviews

2.4
255 reviews
5 stars
67
4 stars
15
3 stars
8
2 stars
17
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about employees lacking professionalism and a positive attitude.

Wait Times

Numerous reviews highlighted excessively long wait times, with customers often waiting over 30 minutes to be served, sometimes with only one employee working.

Lost Packages

A significant number of customers experienced issues with lost packages and poor tracking, leading to frustration and dissatisfaction.

Mixed Experiences

While some customers praised specific employees for their helpfulness and efficiency, overall experiences varied greatly, indicating inconsistency in service quality.

Facility Issues

Customers noted problems with the facility, including full drop-off bins and incorrect information regarding services, contributing to a negative experience.
  • RK
    Ram Kumar
    Nov 10, 2025
    5.0
    I went there to return a package. Since it was my first time, I went inside to ask about the return process. After waiting for about five minutes, a staff member named Toni called me over. He informed me that the package needed to be wrapped before it could be sent back. I told him I’d get it wrapped and return later, but he stopped me and kindly offered some duct tape so I could wrap it right there. It was very cold outside, so his gesture really meant a lot to me. I truly appreciated his help — thank you, Mr. Toni!
  • MM
    Me
    Nov 10, 2025
    1.0
    So slow,this is not acceptable, who ever run this please doing poor job.
  • AM
    Adam Minder
    Nov 9, 2025
    1.0
    Jackie and her coworker were incredibly disrespectful and unhelpful. Some customer service training would go a long way with this location.
  • RL
    Ruslan Lygdenov
    Nov 3, 2025
    1.0
    I recommend putting chairs in line for customers waiting, as service takes a very, very long time. I had an appointment and arrived a little early, and when it was time, I was still waiting with my baby in my arms for 30 minutes, if not more.
  • MJ
    Maula Jatt
    Nov 1, 2025
    5.0
    Excellent clean location, no wait. Staff was quick and courteous. Antoinette was fantastic and superhelpful.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.