The UPS Store

4.0
206 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3612 in Naperville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
2863 95th St, Naperville, IL
60564, United States

Hours

Reviews

4.0
206 reviews
5 stars
144
4 stars
8
3 stars
1
2 stars
6
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some employees are praised for their helpfulness, others are criticized for rudeness and lack of professionalism.

Staff Performance

Several employees, particularly Ally, Luke, and Sean, received high praise for their efficiency and friendliness, contributing positively to customer experiences.

Pricing Issues

Customers expressed dissatisfaction with additional charges for basic services like taping boxes and printing labels, leading to frustration and complaints about perceived nickel-and-diming.

Store Environment

The store is generally described as clean and well-organized, with convenient services and a welcoming atmosphere, although some customers reported negative experiences.
  • GH
    G Hudds
    2 days ago
    5.0
    Incredible customer service from Pam. I had a large item to return and no box would fit. She managed to help me create a creative solution to return the item. Also, she gave good advice on how to follow up with Amazon. Will return here for all shipping and logistics needs
  • AA
    Amixor
    Dec 11, 2025
    2.0
    Poor Customer service. The white old man very rude. All other employee are nice
  • AC
    Alayna Cherrington
    Dec 5, 2025
    5.0
    Nicole was SO helpful . I was in need of help making a memorial poster and she made the process so easy and quick. It turned out amazing. Very grateful for her help !
  • MA
    Mir Anwar
    Nov 24, 2025
    5.0
    Sherri is great. Always smiling
  • W9
    Wenyuan 9722
    Nov 20, 2025
    5.0
    They are super nice and friendly, shipping reall fast! Thank you for all the helps!

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Naperville offer?

The UPS Store #3612 in Naperville offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Where is The UPS Store located in Naperville?

The UPS Store is located at 2863 95th St, Ste 123, Naperville, IL 60564, USA.