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United States Postal Service

2.9
(33 reviews)

Business Details

301 S 10th St, Mount Vernon, IL
62864, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 301 S 10th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
301 S 10th St, Mount Vernon, IL
62864, United States

Hours

Reviews

2.9
33 reviews
5 stars
14
4 stars
0
3 stars
2
2 stars
3
1 star
14
  • GU
    google user
    Feb 26, 2026
    2.0
    I have interacted with the gentleman inside the post office twice and he has been friendly and informative, hence the reason for two stars. The annex, however, is a different situation. I bought the home a few weeks ago and during the move the postal carrier yelled at me out of his vehicle and asked if I was going to use the mailbox by the house. Yes, of course. I'm thinking why wouldn't I? He delivered my mail two to three times after that. I was waiting for a package and looked it up on USPS by the tracking number. It said it was being held at the post office by customer request. Obviously I had not done this so I called. The post office referred me to the annex. When I spoke with the lady she said, "we were waiting for you to call." Apparently the prior owner had a hardship and was unable to walk to the road to get her mail. The annex lady said they had informed the prior owners (lady died, kids sold house) that the mailbox would have to be moved by the road. They didn't inform me, which is fine. My question is why didn't the post office put a note or their diagram in my mailbox stating they WOULD not deliver mail because the mailbox needed to be moved to the road? Why did I have to call to figure it out? When I picked up my mail at the annex the gentleman said they COULD not deliver my mail and I would have to pick it up at the annex until I got an appropriate mailbox by the road. It's not the fact that they cannot deliver mail because they can and have. It's the fact that they won't deliver mail. That's fine. My issue is why wasn't I informed in the first place and why did the mail carrier ask me if I was going to use the mailbox by the house? The lady at the annex said he was new and she would have a talk with him. I'm also looking at their diagram and my neighbor's mailbox across the street. His mailbox is completely leaning which is against their regulations. Just be honest. Inform your new customers if there's an issue with their mailbox by leaving a notice in their mailbox. Don't wait for them to have to call you to figure out that there's an issue. Totally inefficient but completely expected.
  • MS
    Micah Shrock
    Feb 17, 2026
    1.0
    I’m not coming back here unless I absolutely have to! I came 5 minutes before closing time the day after President’s Day, and they had already closed the shipping counter. When I asked if they would possibly still take a package since it was still before closing time they didn’t answer even though I could hear them talking. Then they were super rude to another customer that came in and tried to ask them to ship something too. This place does not have customer service.
  • KA
    Kyle Aud
    Dec 26, 2025
    1.0
    Whoever was working there today which I've never met before, refused to scan my ebay qr code to make a label stating he can't do that, because I did not purchase well I did indeed purchase that's how I got the QR code... I don't know I guess I'll return When the regular staff is there and get it done like I have the past 3 years...
  • MV
    Mary Vanvickle
    Dec 17, 2025
    5.0
    Abously love it would recommend for LGBTia plus love the art supplies very nice quality for a very adorable prince thank you 🙏
  • SS
    Stacey
    Dec 5, 2025
    1.0
    This is the third time I have received mail, that is intentionally opened. Its always the credit card mail too. I'm getting very tired of it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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