Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 300 W Central Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
300 W Central Rd, Mount Prospect, IL
60056, United States
Hours
Reviews
2.1
263 reviews
5 stars
61
4 stars
9
3 stars
5
2 stars
9
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, particularly from an employee named Paul, who was described as rude and dismissive.
Staffing Issues
Customers frequently mentioned long wait times due to understaffing, especially during peak hours, with only one clerk available to assist multiple customers.
Mixed Experiences
While many customers reported negative experiences, a few praised specific employees for their helpfulness and politeness, indicating inconsistency in service quality.
Delivery Problems
Several reviews noted issues with lost or mishandled packages, leading to frustration and dissatisfaction with the postal service.
Facility Management
Customers expressed concerns about the overall management of the post office, citing poor organization and lack of effective training for staff.
- SMSanaa Messaoudi6 days ago1.0This facility doesn’t know anything about passport service. Don’t waste your time! I had to redo everything
- IDIvan DeatoNov 3, 20251.0Worst postal office in the entire world. They lose your package and do everything in their power to not help you. What a disgrace. Don’t even bother trying to get in contact, you’ll spend more time in just trying to reach a human only to end up spending 3 wasted days on useless automation and unwilling, and incompetent employees. You’re a joke
- SMshabin mathewsOct 22, 20251.0Employee named Paul( Asian guy) very bad service. Was just reading previous reviews and everyone says bad service by this guy… Federal dept should take a look into his customer service attitude. He treats people like he doesn’t even care. Not even and Hi or Thank you. It a federal service and someone should look into these services. This is why people chose other delivery services. Service matters in the USA no matter whatever country you come from. And the worst part is he itself pick the option “GOOD “, wheh they ask How was your experience today? Customers are supposed to pick that option. It was my turn and i went to his counter, and he was changing his printer paper , and he yelled at me saying “Stay over there”” Not even a “please” or “can you please “. No matter how much seniority you have therr, be polite and show character.
- SPSweeta PaskoOct 18, 20255.0Very polite & patient
- TRTess RoseteSep 25, 20251.0So understaffed with one clerk at the counter during peak hours each time I come here. The one clerk probably Chinese or Asian descent - male clerk is always rude to customers. One time, I walked in and there's no other customers. Both clerks behind the desk had their heads down and ignored. These clerks need to understand that part of their job is customer service, help and give advise to customers ideally with a smiley face, but that's best scenario.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 300 W Central Rd?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more.
Can I apply for a passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Do I need to schedule an appointment for passport services?
Most passport services require scheduling an appointment online, although limited walk-in hours are available at select locations.
What are the operating hours of the USPS at 300 W Central Rd?
Monday through Friday from 8:30 AM to 7:00 PM, Saturday from 7:30 AM to 3:00 PM, and closed on Sundays.
How can I get a PO Box at this Post Office?
You can apply online or in person with two valid forms of ID and a completed application. Check availability and start online at the USPS website.
Are PO Boxes accessible after normal business hours?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but hours may vary by location.
What nearby dining options are available around the USPS location for a meal before or after my visit?
Nearby you can find restaurants like Jakes Pizza, Trezeros Kitchen + Tap which offers Italian and American cuisine, Capannari Ice Cream for desserts, Olympus Gyros for Greek fast food, and Dunkin' for coffee and donuts.
Are there any nearby parks or recreational spots near the Post Office?
Yes, Moehling Park and Park Terrace Row Homes provide green space and recreational areas close to the USPS location for you to enjoy before or after your visit.
What nearby financial services are available around the USPS location?
You can visit Busey Bank, Mount Prospect State Bank, or Edward Jones for banking and financial advising services near the Post Office.
How can local businesses like Anderson Tax & Accounting assist me in relation to USPS services?
Anderson Tax & Accounting nearby can help with bookkeeping and tax services which may complement your mailing or shipping needs when handling business documents and communications at the Post Office.