Brand Certified
United States Postal Service
1.8(151 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
9114 Waukegan Rd, Morton Grove, IL
60053, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9114 Waukegan Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
151 reviews
5 stars
28
4 stars2
3 stars1
2 stars
3
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted the unprofessional and rude behavior of staff, particularly a tall male employee, leading to a consistently negative customer experience.
Appointment Issues
Many customers reported canceled appointments for passport services without prior notice, causing significant inconvenience.
Staff Attitude
The overall attitude of employees was described as dismissive and unhelpful, with several customers expressing frustration over the lack of basic courtesy.
Mixed Experiences
While many reviews were negative, a few customers mentioned positive interactions with specific employees, indicating inconsistency in service quality.
- AAAbrahamFeb 23, 20261.0Personel is very unprofessional here. Big guy with the glasses is very rude.
- MBMohammad BeigFeb 21, 20261.0I had a scheduled appointment for my passport renewal, but it was cancelled just 20 minutes beforehand because no agent was available. This was extremely inconvenient. In addition, the staff were rude and unprofessional when communicating the cancellation. I expect better planning and customer service for confirmed appointments.
- NNNameFeb 19, 20261.0Avoid Passport service at this location. First time I applied they lost my application. The second time I requested Expedited service and paid Expedited fee but the counter guy messed it up and selected Standard.
- LSLana SmithFeb 18, 20261.0The experience was terrible. Will never go back to this one. Normally I check reviews before I go anywhere unfortunately I didn’t check the reviews for this post office and it was a nightmare. The desk guy clearly hates his job and everybody who comes through the door. I just hope my mail gets where it belongs and I’m really uncomfortable that I had anything mailed there. Now I have to be on pins and needles hoping my mail actually gets delivered where it belongs. What is the world coming to when you can’t trust your local Post Office.
- CCCamilaFeb 11, 20261.0DO NOT, and I cannot stress this enough, DO NOT SCHEDULE A PASSPORT APPOINTMENT AT THIS LOCATION. You will lose your time. I scheduled a passport appointment and received a call canceling it. I was told by Erica that it was because “someone called off” and that I needed to reschedule online. I followed those instructions and rescheduled. The appointment was then canceled AGAIN for the exact same reason. Having an appointment canceled once is already disruptive. Having it canceled twice with the same explanation shows a serious lack of reliability and planning. It wasted my time and forced me to rearrange my schedule unnecessarily TWICE. On February 11 at approximately 5:30 PM, I went in to purchase a money order. I politely asked the african american clerk at the counter. Instead of responding verbally, he simply shook his head. The gesture was unclear, so I had to ask, “No, what?” Only then did he say they did not have any money orders available. There was no explanation, no courtesy, and no effort to communicate clearly. The interaction felt dismissive and unprofessional. It is infuriating that this is my local post office and it works like this. Employees at this facility unfortunately do not seem to understand what working means or what customer service is. If someone does not like their job or is that miserable, they can apply for another one. Basic professionalism should not be too much to ask.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Morton Grove?
The United States Postal Service is located at 9114 Waukegan Rd, Morton Grove, IL 60053.
What are the operating hours of this USPS location?
This USPS location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this USPS?
Yes, most passport services require an appointment scheduled via the online scheduler, though limited walk-in hours are available at select locations.
How much does a passport photo cost at the USPS?
The fee for a passport photo at USPS is currently $15.
Can I rent a PO Box at this Post Office, and how do I do it?
Yes, you can reserve a PO Box online at the USPS website and complete your setup in person at this Post Office.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with this Post Office for specific lobby hours.
What nearby places can help me find or visit the USPS at 9114 Waukegan Rd?
Nearby landmarks include the Super 8 hotel and several car washes like Everclean Car Wash and Platinum Car Wash, which can assist in locating the Post Office or provide services before or after your visit.
Are there places nearby where I can get a quick meal or coffee around this Post Office?
Yes, Café 44, a nearby coffee shop and smoothie bar, is close to this USPS location, convenient for grabbing refreshments before or after your visit.
What other services or businesses are close to the United States Postal Service at 9114 Waukegan Rd?
Nearby services include insurance agencies like Public Insurance Agency and State Farm - The Matt Mitchell Agency, beauty salons such as Ambiance Salon, and healthcare providers like Morton Grove Dental Associates and Advanced Primary Care.
Brand Certified Facts from United States Postal Service
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