United States Postal Service

1.9
140 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9114 Waukegan Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9114 Waukegan Rd, Morton Grove, IL
60053, United States

Hours

Reviews

1.9
140 reviews
5 stars
28
4 stars
2
3 stars
1
2 stars
3
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful behavior from employees, particularly a tall male employee named Alvin, leading to a negative customer experience.

Staff Attitude

Customers reported a general lack of professionalism and a dismissive attitude from staff, with many feeling that employees were indifferent to their needs.

Service Efficiency

Many customers experienced long wait times and inefficient service, with reports of staff being unhelpful or unavailable during business hours.

Positive Experiences

Despite the negative feedback, some customers noted positive interactions with specific employees, indicating that service quality may vary significantly.
  • MF
    maria falco
    Jan 5, 2026
    1.0
    This post office is the pits. Went to drop off mail in the mailbox in front of the post office there was so much mail in it it was overflowing.
  • DB
    Daisy B
    Dec 30, 2025
    1.0
    Super confused on why this place is still open this is the worst post office. Guy doesnt care about any customers. Keeps a long line.... Hes getting paid to hang around i guess, "who wouldnt want a job where you dont have to do a single thing?!" Save your time and money go somewhere else.
  • TT
    Tokio_0
    Dec 5, 2025
    1.0
    Terrible service, your two male employees hate their jobs, so help them get rid of them, and then you'll get better reviews.
  • DK
    Darek Kopacz
    Nov 14, 2025
    1.0
    Really rude employees!
  • AE
    Abraham E
    Nov 10, 2025
    1.0
    Literally no one to help and most of the time has ZERO staff working the front desk. Typically have to wait at least 10 minutes for anyone to check the customers lining up. Government employees who truly don’t care. Fire the entire lot and start again.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.