Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 9114 Waukegan Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
137 reviews
5 stars
28
4 stars2
3 stars1
2 stars
3
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unprofessional behavior from staff, particularly a tall male employee, leading to a consistently negative customer experience.
Employee Attitude
Many customers reported feeling disrespected and dismissed by employees, with complaints about staff being unhelpful and indifferent to customer needs.
Service Reliability
Customers expressed frustration over unreliable service, including canceled appointments and lost packages, indicating a lack of efficiency and accountability.
Positive Experiences
A few reviews mentioned positive interactions with certain employees, suggesting that while some staff are problematic, others provide good service.
Management Concerns
There are calls for management to address the ongoing issues with staff behavior and service quality, as many customers feel their complaints are ignored.
- DKDarek KopaczNov 14, 20251.0Really rude employees!
- AEAbraham ENov 10, 20251.0Literally no one to help and most of the time has ZERO staff working the front desk. Typically have to wait at least 10 minutes for anyone to check the customers lining up. Government employees who truly don’t care. Fire the entire lot and start again.
- KNKristen NicoleOct 29, 20251.0The tall worker with the glasses that works behind the desk was not only NOT helpful, but he was extremely rude and condescending. Customers ask questions if they don't know something or need help, and he was dismissive and he disrespectfully pointed to where I was to go like a dog and acted annoyed at any little thing even though I was polite. He was this way with others too not just me. Extremely unprofessional and I won't be back.
- NJNaeem JanOct 17, 20251.0The same PERSON: Rude, aggressive, loud and disrespectful to everyone, the guy behind the counter. Doesn’t want to help or perform his job, then why USPS has assigned him for a job which he doesn’t like it. Uses tactics to make a delay so your appointment time gets passes, so he will have a reason that your appointment time has passed. I was there with all my required documents as he saw me and then went inside and start talking on phone. He charged twice for my passport as he said the first transaction did not went through. As I see on my bank transaction which is already charged in fact he can’t handle the computer and making mistake after mistake . Then telling me you can comeback another time until the problem gets resolved, I told him to charged me again as I don’t want to come again as I have to take day off from my office and its very easy for you to tell the person comeback and make the appointment. At one time he was yelling a female customer that don’t talk otherwise I am going to call the cops on you, I mean what????? And worst part is he presses the SERVEY KEY by himself and give himself the friendly smiley emojy and does not let the customer give a feedback. Can someone from USPS management tell me what is that? Can any one from USPS official take an action and send him to learn customer service or it will go the way it is, I mean every customers will suffer the same.
- EEemmaOct 11, 20251.0I made a passport appointment 2 weeks in advance, got a call in the morning and missed it. They left me a message that said "Morton Grove, Post Office, Passport" Very unspecific, didn't think anything of it. Went to my appointment 10 minutes early just to be told our appointment got cancelled and they sent a message. The lady at the front desk was working with an airpod in and didn't even acknowledge me when I nicely told her that our message was very unspecific and we couldn't have known. Overall bad experience and bad employees, save your time and go somewhere else.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Morton Grove?
The United States Postal Service is located at 9114 Waukegan Rd, Morton Grove, IL 60053.
What are the operating hours of this USPS location?
This USPS location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this USPS?
Yes, most passport services require an appointment scheduled via the online scheduler, though limited walk-in hours are available at select locations.
How much does a passport photo cost at the USPS?
The fee for a passport photo at USPS is currently $15.
Can I rent a PO Box at this Post Office, and how do I do it?
Yes, you can reserve a PO Box online at the USPS website and complete your setup in person at this Post Office.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so check with this Post Office for specific lobby hours.
What nearby places can help me find or visit the USPS at 9114 Waukegan Rd?
Nearby landmarks include the Super 8 hotel and several car washes like Everclean Car Wash and Platinum Car Wash, which can assist in locating the Post Office or provide services before or after your visit.
Are there places nearby where I can get a quick meal or coffee around this Post Office?
Yes, Café 44, a nearby coffee shop and smoothie bar, is close to this USPS location, convenient for grabbing refreshments before or after your visit.
What other services or businesses are close to the United States Postal Service at 9114 Waukegan Rd?
Nearby services include insurance agencies like Public Insurance Agency and State Farm - The Matt Mitchell Agency, beauty salons such as Ambiance Salon, and healthcare providers like Morton Grove Dental Associates and Advanced Primary Care.