The UPS Store

Reviews

• KK

  Krys

  Feb 14, 2026
  1.0
  February 14th 2026 I went to the UPS Store with three large boxes full of Amazon returns. There were a lot of clothing items — many from the same brand but in different sizes — so it took me some time to carefully match each item to the correct return and generate the proper barcode. As I generated each code, I would walk up to the counter, have it scanned, and then step back to a table so I wouldn’t interfere with anyone in line. I was trying to stay organized and not hold anyone up. I had two pairs of the same shoes in different sizes, and I accidentally selected size 14 instead of 15 when generating one of the return codes. I didn’t realize the mistake until after the barcode was scanned and I double-checked it. Once I noticed the error, I asked the tall African American employee — who initially seemed very friendly when greeting customers — if he could help locate the shoes. They were wrapped in plastic, so I assumed it wouldn’t be too difficult to identify. He told me it was 6 PM and that they closed in an hour, and said the item could be in any of the four bins. I politely asked again if he could please check, explaining that I had put the wrong item under the wrong barcode. He responded by saying it could be in any box and seemed irritated. I suggested that if he scanned my barcode again, it would show which bin it was placed in, since the bins were only about 16 inches tall and not very large. At that point, his tone became unprofessional. Another employee — a woman — asked what was going on. He explained that I had mixed up the shoes and wanted the box back. She calmly walked over to one of the bins, reached in, and quickly located the correct box. She handled it professionally and with a great customer service attitude. However, after that, the male employee continued giving me attitude. When more customers walked in, he began commenting that I was wasting their time, that I wasn’t prepared, and that I should come back when I was ready. This felt embarrassing, especially since most other customers only had one to three packages. Meanwhile, there was a young woman at the counter who had been standing there for about 20 minutes also organizing her returns, and he didn’t say anything to her. He also spent about five minutes chatting casually with the UPS driver, which contradicted his earlier statements about not having time and me “wasting” it. The female employee reassured me that it was no problem. She scanned the remaining four packages and even commented that I had quite a few returns. She ended the interaction warmly, saying it was nice to see me, and I responded the same. Her customer service was excellent — exactly what you would hope for and beyond . Unfortunately, the male employee’s behavior felt unnecessarily hostile and unprofessional.
• TG

  tyler gates

  Jan 31, 2026
  5.0
  The customer service at this store is the best. The guy there is always very calm & professional. I leave motivated to have this level of professionalism myself. God bless this guy.
• AK

  Arsalan Khan

  Jan 2, 2026
  1.0
  Races employe worse experience
• TA

  TrinityRecycling Agronomoff

  Dec 25, 2025
  1.0
  I canceled the service the day after filling out the paperwork to be here. I never ever used the service & they failed to cancel the service? Now, they are sending me a renewal after I moved to DesPlaines, a year ago? Do not use them. Very shady,
• JJ

  Jamie Johnson

  Dec 20, 2025
  5.0
  Frances and Olive were so amazing and helpful! I was sending my grandson his Christmas gifts and so emotional because his mother, my daughter passed away and went to heaven. I could not even hold the tears back. They were naturally so kind to me and have no idea what I'm really going through on the inside. People like Frances and Olive make the world a better place. Thank you so much! 💝

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