The UPS Store

3.8
117 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5078 in Morton Grove offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Dempster & Ferris (Two Blocks East Of Waukegan).

Details

  • DeliveryNot available

Location

The UPS Store
6321 W Dempster St, Morton Grove, IL
60053, United States

Hours

Reviews

3.8
117 reviews
5 stars
77
4 stars
4
3 stars
3
2 stars
4
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting the manager, Francis, for his exceptional service.

Pricing Issues

Several reviews mentioned concerns about high prices and discrepancies between quoted and final costs, leading to dissatisfaction.

Operational Hours

Multiple customers expressed frustration over the store not opening on time, which affected their experience.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences related to service quality and communication.
  • AK
    Arsalan Khan
    Jan 2, 2026
    1.0
    Races employe worse experience
  • TA
    TrinityRecycling Agronomoff
    Dec 25, 2025
    1.0
    I canceled the service the day after filling out the paperwork to be here. I never ever used the service & they failed to cancel the service? Now, they are sending me a renewal after I moved to DesPlaines, a year ago? Do not use them. Very shady,
  • RI
    Robert J Gay III
    Dec 22, 2025
    5.0
    Fast service accompanied by unusual courtesy.
  • JJ
    Jamie Johnson
    Dec 20, 2025
    5.0
    Frances and Olive were so amazing and helpful! I was sending my grandson his Christmas gifts and so emotional because his mother, my daughter passed away and went to heaven. I could not even hold the tears back. They were naturally so kind to me and have no idea what I'm really going through on the inside. People like Frances and Olive make the world a better place. Thank you so much! 💝
  • JJ
    Joe Joe
    Dec 12, 2025
    1.0
    Poor customer service experience. The staff member who assisted me, an African employee who spoke French, appeared unfamiliar with passport photo requirements, which raised concerns about the accuracy of the service. He was frequently distracted by conversations with other customers who arrived after me, making the interaction feel rushed and unprofessional. Additional customer service and procedural training would help improve focus, professionalism, and service quality.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5078 in Morton Grove offer?

The UPS Store #5078 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access among other business services.