The UPS Store

3.5
141 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5921 in Morris offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
249 E US Rte 6, Morris, IL
60450, United States

Hours

Reviews

3.5
141 reviews
5 stars
84
4 stars
2
3 stars
4
2 stars
3
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting employees like Liz and Porcelain for their outstanding service.

Management Issues

Several reviews indicated dissatisfaction with the new management, citing rude behavior and poor customer service from the owner and staff, leading to a decline in overall service quality.

Efficiency

While some customers appreciated the quick service, others reported long wait times and understaffing, especially during busy periods.

Mixed Experiences

Feedback varied significantly, with some customers having excellent experiences while others reported rude interactions and a lack of professionalism.

Store Condition

The store was generally noted as clean and organized, but some customers expressed frustration with inconsistent policies and service quality.
  • DV
    Debbie Vincent
    Nov 7, 2025
    5.0
    Liz at the UPS store in Morris, IL does such a great job of moving the line along. Very efficient and friendly.
  • KK
    Khamarr3524
    Nov 1, 2025
    1.0
    Garbage. They can't even get their own policies straight. Don't waste your time. Use literally any company for services.
  • CS
    Cathleen Smith
    Oct 28, 2025
    5.0
    The clerk helping me was so kind and patient with me. Amazon had sent two separate codes for the items that arrived to us in one box. We repacked them in the box. She explained that they needed to be separated even though that was the original packaging. She helped repack it and was so nice in helping. I did purchase the extra packaging but it was cheaper than driving home and back. Excellent service
  • CN
    Christmas Nelson
    Oct 26, 2025
    5.0
    Liz is AMAZING!! She talked with me about something I returned to Amazon and told me where I could find a similar item that would work better for me. This girl is OUTSTANDING!!!
  • CG
    Cassondra Guarducci
    Oct 16, 2025
    5.0
    This store employee deserves a raise! I’ve never seen one person multitask so effortlessly and gracefully as the employee who waited on me today. She was quick, friendly and her attitude was amazing and made all the difference. It’s refreshing to encounter people who know HOW to customer service. 6 out of 5 stars for Liz at the Morris IL location

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store #5921 in Morris?

The UPS Store #5921 in Morris is open Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.