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Brand Certified

United States Postal Service

3.3
(92 reviews)

Business Details

1899 Village Center Pkwy, Montgomery, IL
60538, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1899 Village Center Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1899 Village Center Pkwy, Montgomery, IL
60538, United States

Hours

Reviews

3.3
92 reviews
5 stars
48
4 stars
1
3 stars
4
2 stars
5
1 star
34
  • CR
    Catie Rosinski
    Jan 14, 2026
    5.0
    We took my mother in law and her sister to get their passports here and the lady's in the front were both absolutely amazing . Some of the best customer service I've seen in a long time . Tara helped us and walked them through the whole process . Thank you Tara !! You went about and beyond . - The twins and family .
  • MG
    Margie Garcia
    Jan 13, 2026
    5.0
    No issues. Staff was friendly and did their best to move the line along
  • 4M
    4 Man
    Jan 8, 2026
    1.0
    So I had a package intercepted because I entered the wrong address. I go to the post office and get nothing but attitude from the clerk. She tells me she doesn't know anything, that another company does the intercept. I tell her my info and she turns around and one minute later there is my package. The lady before me had to fight too. I just wanted my package, not to fight about it.
  • 11
    121
    Jan 5, 2026
    1.0
    10 people in line waiting. 1 post office employee working the counter. Zero rush, doesn't care, doesn't call up another employee to help. This exactly why people go to UPS and FedEx. USPS sucks
  • F9
    Franche 98
    Dec 24, 2025
    2.0
    Me and my mom come here a lot and we have both experienced the same issue. I always send out my packages with prepaid labels. I ALWAYS try to go to the kiosk just to get a receipt. So I don’t have to wait in line. Since it’s the holidays the kiosk had a line. So I figured why not just go to the front desk. No line there. I go and the first thing the lady told me was “you can always get a receipt at the kiosk” Well no shit, you saw me waiting there for a bit. Is it really that hard to just give me a receipt. Literally only takes a few seconds out of your day. She has told this to me and my mom several times. I always try to avoid the front desk when I can so I don’t have to deal with this lady, sometimes there is a line though so for a quicker checkout I’ll go to the desk. Shouldn’t be a problem but it is. I gave her attitude when she told me that cause that’s the same energy she gave off. I don’t have this problem anywhere else. Just here, but unfortunately this post office is the closest.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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