United States Postal Service

1.7
273 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1824 N 25th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1824 N 25th Ave, Melrose Park, IL
60160, United States

Hours

Reviews

1.7
273 reviews
5 stars
39
4 stars
6
3 stars
2
2 stars
5
1 star
221

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of assistance and professionalism.

Package Delays

A significant number of customers reported prolonged delays in package delivery, with many packages sitting at the facility for weeks without updates.

Management Issues

Customers criticized the management for poor handling of complaints and lack of accountability, suggesting a need for better training and oversight.

Inconsistent Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members, indicating that experiences may vary.
  • CG
    carol gerbitz
    6 days ago
    1.0
    One person working. Waited in line. One customer leaves and the next customer steps up. I'm finally next. Clerk engages in lengthy conversation with a customer who seemed to be a personal friend keeping me waiting. Wasn't even working. Just chatting. I finally cleared my throat and started walking up to the counter. Man took the hint and left. Clerk probably knew I wasn't happy. After transaction I did not hit the "smiley face." So the clerk reached over and gave herself a smiley face! Really? Unbelievable.
  • SL
    Sean Leet
    Dec 19, 2025
    1.0
    If your packages are routed through this location, you will not receive according to the scheduled delivery date. Packages/mail sit without explanation or updates.
  • PP
    Paul Prinz
    Nov 6, 2025
    1.0
    Incredibly disturbing The rude postal worker actually pushed the experience rating on MY HOMESCREEN She reached over and selected the experience rating as positive on my homescreen No wonder this post office gets terrible reviews
  • BL
    Brenda Lagunas
    Jul 17, 2025
    1.0
    Just want to be clear anyone who have issue with package. GO IN THE MORING, SUPERVISOR PATRICIA IN THE MORING KNOWS HOW TO SOLVE THE PROBLEM BETTER THAN THE SUPERVISOR WHO CLOSE. Worst customer server. The manager or supervisor don’t care. Keep telling the lady my package and mail are going missing. The weird part is only with the USPS. Other carrier mail or package arrive expect the USPS. The only thing goes missing are my work check and value item on the package.
  • MZ
    Michelle Zenon
    Jul 15, 2025
    1.0
    This place is the worst office I’ve ever been to. The customer service level is non-existent. Unhelpful and the manager seems to have no care in the world. If she’s so unhappy she needs to quit and get a job that does make her happy. I’m a supervisor and when a customer is explaining an ongoing issue to you it’s your duty to try everything in your power to go above and beyond to resolve their issue. I came to office to inquire about my missing packages and I’m being genuine when I say people don’t steal packages from our building. It’s a nice neighborhood with honest people. Somehow my collectibles are gone. Stating it was delivered when it wasn’t. The manger basically cut me off with an attitude not taking responsibility for her company’s mistakes and saying someone stole our packages. They did not steal them I was home all day as soon as I got the notification that my package arrived I walked to my mailbox and my package was never there. I’m escalating this to cooperate. Something had to change. New manager new employees that actually care and maybe re-training on how to service a customer.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.