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Brand Certified

United States Postal Service

1.7
(278 reviews)

Business Details

1824 N 25th Ave, Melrose Park, IL
60160, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1824 N 25th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1824 N 25th Ave, Melrose Park, IL
60160, United States

Hours

Reviews

1.7
278 reviews
5 stars
39
4 stars
6
3 stars
2
2 stars
5
1 star
226

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and dismissive towards customers' concerns.

Package Delays

Many customers reported significant delays in package delivery, with items sitting at the facility for weeks without updates.

Passport Services

Customers expressed frustration with the passport application process, citing unknowledgeable staff and cancellations of appointments.

Staff Attitude

Several reviews mentioned a lack of professionalism and a negative attitude from employees, contributing to a frustrating experience.
  • CL
    Caring Local
    Feb 21, 2026
    1.0
    Horrible post office. I have been on hold for over 30 minutes before and had to call back to actually be spoken to. Incompetent employees. Nobody there wants to do their job. I have put in multiple package pick up requests on multiple dates and they never ever pick them up. Some packages need to arrive at their destination by a certain day, but these people don’t care. I don’t understand why USPS hires people like these for important jobs.
  • SG
    Sarai G
    Feb 18, 2026
    1.0
    They need more staff that can handle taking passports. Marietta disclosed that they haven't taken passport walk-ins in this location for 2 MONTHS! Poor old lady needs to retire she said she was overwhelmed so she couldn't take me as a walk-in SMH. 🫠
  • AQ
    A Quintero
    Jan 26, 2026
    1.0
    Absolute garbage service.
  • TK
    taa k
    Jan 26, 2026
    1.0
    口コミの通りここを経由された荷物は数ヶ月届きません。。。
  • PW
    pierino walker
    Jan 23, 2026
    1.0
    They offer passport services but they don't have people on staff that know how to issue a passport.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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